Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
26 October 2020
Migrant satisfaction surveys on Health Days in Peru
Type:
Case StudyOrganization:
IFRC, Peruvian Red CrossA case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…
27 July 2020
Accountability, feedback & complaints mechanisms in humanitarian responses to migration
Type:
PublicationOrganization:
Start NetworkThis guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit. It outlines some of the challenges of migration contexts, as well as…
15 June 2020
Zine on Feedback: Do you want people to trust you? Start by listening
Type:
LeafletOrganization:
IFRCA zine on the importance of community engagement, as well as practical examples, tips, and resource links on how to engage with different communities. This resource is designed to be…
2 April 2020
Case study: Setting up a complaints and response mechanism
Type:
Case StudyOrganization:
Turkish Red CrescentThis case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also…
2 April 2020
Guide to run focus group discussions with community volunteers
Type:
GuideOrganization:
IFRCThis guide helps you to run a focus group discussion (FGD) with community volunteers to understand the questions, rumours, suggestions and concerns they are hearing about the new coronavirus from…
2 April 2020
Focus group discussion guide for communities
Type:
GuideOrganization:
IFRCThis guide can be used to help you run a focus group discussion (FGD) with community members to find out the perceptions, questions, suggestions and rumours within the community about…
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