Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

26 October 2023

Establishing a Feedback Mechanism, Azerbaijan Red Crescent

Type:

Report

Organization:

Azerbaijan Red Crescent

Planning to establish a central feedback mechanism, Azerbaijan Red Crescent carried out preliminary assessments and context analysis to ensure community needs and preferences drove design of the system. This package…

  • Assessments and surveys
  • Azerbaijani
  • Community feedback
  • Survey

23 October 2023

Feedback Design Workshop Report, Tajikistan

Type:

Report

Organization:

Finnish Red Cross, German Red Cross, IFRC, Italian Red Cross, Red Crescent Society of Tajikistan

A report documenting a community feedback workshop and community consultations carried out in the Sughd Region of Tajikistan for the Red Crescent Society of Tajikistan (RCST) as part of the…

  • Community feedback
  • ECHO PPP
  • Feedback

3 October 2023

ECHO Programmatic Alliance Case Studies: Feedback

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • Case study
  • Community feedback
  • ECHO PPP
  • Spanish

25 September 2023

Eswatini Drought FbF: Validating Early Actions with Community Members

Type:

Case Study

Organization:

British Red Cross, Eswatini Baphalali Red Cross Society

This case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by Eswatini Baphalali Red Cross Society (BERCS) between June and July 2022 as…

  • Anticipatory action
  • Climate change
  • Community feedback
  • Early Action Protocol

30 August 2023

Feedback systems – Peer learning webinar slides

Type:

Presentation slides

Organization:

IFRC

Presentation slides from the first IFRC Region of Europe CEA team’s bi-monthly Peer Learning Event. This session, Feedback Mechanisms: How have they developed in your National Society and where are…

  • Community feedback
  • Conflict
  • Feedback mechanism
  • Ukraine

30 August 2023

IFRC Europe Peer Learning Events

Type:

Webinar

Organization:

IFRC

The IFRC Region of Europe CEA team’s bi-monthly Peer Learning Events, offer a forum for National Societies to share their experiences and achievements, ask questions and discuss challenges.

  • Community feedback
  • Conflict
  • Feedback mechanism
  • Ukraine