Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
1 March 2022
Complaints and Feedback Mechanisms – Closing the feedback loop
Type:
VideoOrganization:
Lebanese Red CrossIn this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process of collecting, analysing and responding to service users’ feedback.
1 December 2021
Community feedback webinar: COVID-19 is not real or does not exist
Type:
WebinarOrganization:
IFRCA webinar on gathering Covid-19 community feedback which aims to encourage peer to peer learning and recommendations among African National Societies. Webinar slides and the webinar’s corresponding feedback report can…
1 December 2021
Focus group discussion guide
Type:
GuideOrganization:
Finnish Red CrossThe Finnish Red Cross have developed focus group discussion guidance and questions to investigate social norms in communities using short vignettes. The guide and questions cover sensitive topics such as…
14 July 2021
NFI distribution survey report
Type:
ReportOrganization:
Hellenic Red CrossA report on the results of a survey carried out in May 2021 on the distribution of non-food items to the residents of the Lesvos Identification Centre (Karatepe) in Greece…
2 June 2021
Module CEA for Humanitarian Service Points (HSP)
Type:
GuideOrganization:
IFRCIFRC and National Society Humanitarian Service Points implemented in migration crisis response operations are a field-based tool to address the priority needs of migrants. To accompany this work, a manual…
14 December 2020
CEA in Greek lessons
Type:
Case StudyOrganization:
Hellenic Red Cross, IFRCA case study on the implementation of a feedback mechanism designed to understand the effectiveness and appropriateness of Greek languages classes attended by migrants and refugees in Thessaloniki, particularly looking…
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