Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
30 March 2020
Community and organisational perceptions feedback: Cyclone Idai
Type:
ReportOrganization:
CDAC NetworkA perceptions survey produced by CDAC and Equip Mozambique, with support from the Mozambique Red Cross and UNICEF, to ascertain the perceived levels of community engagement from organisations that responded…
30 March 2020
CHS Alliance support to complaints and feedback mechanisms
Type:
ReportOrganization:
CHSComplaints and feedback mechanisms can play essential roles in helping organisations be (more) accountable to the populations with whom – and for whom – they work. This paper unpacks the…
30 March 2020
Feedback starter-kit (Original 2019 version)
Type:
ToolOrganization:
IFRCThis feedback starter-kit responds to key questions and provides the most important tips for setting up and running a simple feedback mechanism. All tools can be found under the ‘related…
26 March 2020
3-step feedback mechanism: Closed feedback loops with migrants on the move
Type:
ReportOrganization:
British Red Cross, Ground TruthGuidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism with migrant populations on the move.
3 July 2019
Feedback form [Vietnamese and English] – community engagement
Type:
ToolOrganization:
IFRC, Vietnamese Red CrossA feedback form, in both Vietnamese and English, issued in relation to a Vietnamese Red Cross Project. It gives service users the chance to provide feedback about their experiences, as…
2 July 2019
Feedback to action report
Type:
ReportOrganization:
International Rescue CommitteeThe International Rescue Committee’s ‘Feedback to Action’ report, which looks at how to improve the use of feedback in programmatic decision making.
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