Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
25 March 2026
The Branch Leads On Feedback In Bulgaria
Type:
Case StudyOrganization:
Bulgarian Red Cross, IFRCThis case study shows how the Bulgaria Red Cross uses a structured, team‑based system to turn community feedback into action. Weekly analysis, strong leadership, and fast communication channels ensure issues…
19 March 2026
CEA Evaluation: Ukraine and Impacted Countries Emergency Appeal (summary)
Type:
EvaluationOrganization:
IFRCThis summary outlines the key findings of the evaluation on how effectively community engagement approaches were implemented in the Ukraine and Impacted Countries Emergency Appeal. It highlights the contributions community…
19 March 2026
CEA Evaluation: Ukraine and Impacted Countries Emergency Appeal
Type:
EvaluationOrganization:
IFRCThis evaluation examines how effectively community engagement approaches were implemented in the Ukraine and Impacted Countries Emergency Appeal, which was launched in February 2022 in response to the humanitarian consequences…
23 February 2026
How a Hotline became a Lifetime: Morocco’s Leap in Community Feedback
Type:
Case StudyOrganization:
IFRC, Moroccan Red Crescent, Netherlands Red CrossThis case study shows how the Moroccan Red Crescent replaced unstructured Excel tracking with a unified digital feedback system during the 2023 earthquake response, integrating a new hotline and face‑to‑face…
6 October 2025
From Feedback to Action: Using Community Data in Burundi
Type:
GuideOrganization:
Burundi Red Cross, Collective Service RCCE, IFRCA step-by-step guide documenting how the Burundi Red Cross is transforming community data into actionable recommendations to improve their programmes.
6 October 2025
Food security community based surveillance mechanism: Lessons Learned from the Sahel Region
Type:
Case StudyOrganization:
British Red Cross, Burkinabe Red Cross Society, Mauritanian Red Crescent, Red Cross of ChadThis case study highlights the experience of three National Societies — Burkina Faso, Mauritania, and Chad — in establishing community-based food security and livelihoods surveillance mechanisms. The document outlines key…
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