Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
19 May 2025
Strategy Refresh Insights: Community Listening Activities Summary Report
Type:
ReportOrganization:
British Red CrossA summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.
14 May 2025
ICRC Community Contact Centre Ukraine Presentation
Type:
Presentation slidesOrganization:
ICRCPresentation on the functioning of the ICRC Community Contact Centre in Ukraine.
8 April 2025
Strengthening the Community Response to Mpox: Lessons Learned from Feedback in Cameroon
Type:
ReportOrganization:
Cameroon Red Cross, IFRCThis report captures data from community feedback collected by the Cameroon Red Cross in October 2024, in response to the Mpox outbreak. The feedback helped adapt interventions to local needs…
31 March 2025
Video: CEA Best Practice in Hellenic Red Cross
Type:
VideoOrganization:
Hellenic Red CrossA short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…
31 March 2025
Suggestion Boxes: Case Study and Guidance from the Hellenic Red Cross
Type:
Case StudyOrganization:
Hellenic Red CrossA case study of the Hellenic Red Cross use of Suggestion Boxes alongside other engagement channels in Accommodation Centres for Unnacommpanied Young People in Greece. Includes tips and guidance for…
31 March 2025
Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024
Type:
ReportOrganization:
Hungarian Red CrossSummary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…
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