Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

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Discover our recently added resources

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1 April 2025

Ukraine Red Cross: Enquiry and Feedback Analysis 2022-2024

Provides detailed analysis of data collected through the Information Center and Feedback Sector since 2022, disaggregated by type,…

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1 April 2025

Ukraine Red Cross CEA Annual Report 2024

Provides a summary of CEA activities during the year, highlighting key achievements and challenges, and opportunities for future…

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross….

31 March 2025

Suggestion Boxes: Case Study and Guidance from the Hellenic Red Cross

A case study of the Hellenic Red Cross use of Suggestion Boxes alongside other engagement channels in Accommodation…

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Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

4 April 2023

Community Engagement and Accountability in Evaluation

A video on including CEA in programme evaluations. It is essential that people from affected communities are included…

4 April 2023

An Introduction to Community Engagement and Accountability

An introductory video to Community Engagement and Accountability (CEA). When responding to humanitarian crises – whether it’s a…

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