Case study: Setting up a complaints and response mechanism

Resource details

Resource details

Resource type: Case Study

Organisation: Turkish Red Crescent

Region: Europe

Category: Complaints and feedback

Tags: Community, Complaints, Response

Publication year: 2020

Language: English

Description

Description

This case study details the setting up a complaints and response mechanism at the Turkish Red Crescent's Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also be watched as a video, here: https://youtu.be/ZKRBw1ABh0s