CEA in Emergencies

Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

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Discover our recently added resources

New

9 June 2025

Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad

This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme…
New

9 June 2025

CEA Hub Satisfaction Survey – Results and Next Steps (2024-25)

This presentation provides a comprehensive overview of the findings from the latest CEA Hub satisfaction survey (2024- 2025)….
New

9 June 2025

Review of Dengue Preparedness and Response of Red Cross Red Crescent Societies in Asia Pacific and Americas Regions

This operational review examines IFRC’s Disaster Response Emergency Fund (DREF) interventions for dengue outbreaks across seven countries in…
New

9 June 2025

Afghan Red Crescent Societies' CEA Policy

The Afghan Red Crescent Society (ARCS) is undertaking substantial efforts to institutionalise CEA across its operations and programmes,…
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Visit CEA toolkits

Learn more about CEA through tools and resources

IFRC Feedback Kit

This toolkit assembles all available feedback resources across the six stages of the feedback cycle.

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Hotline in a box

A set of tools, case studies, and tip cards, that will help you assess, set up, and manage different types of channels to communicate with communities during humanitarian crises.

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Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

4 April 2023

Community Engagement and Accountability in Evaluation

A video on including CEA in programme evaluations. It is essential that people from affected communities are included…

4 April 2023

An Introduction to Community Engagement and Accountability

An introductory video to Community Engagement and Accountability (CEA). When responding to humanitarian crises – whether it’s a…
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Get Involved

Learn more about CEA and share your knowledge with others.

News and Blogs

Explore the latest CEA news and blogs.

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Submit a Resource

Submit a resource to be added to the Community Engagement Hub.

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