Discover our recently added resources
22 November 2022
Humanitarian Service Points Toolkit
Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…
31 October 2022
CEA and Wash factsheet
The fact sheet provides brief information on how we can take a more systematic approach to community engagement,…
31 October 2022
Migration messaging (new migration procedure, the Americas)
The CEA and migration teams of the Americas have created a document to inform about the new migration…
Read CEA case studies
18 October 2021
CEA during the COVID-19 pandemic Bangladesh
This case study uses the Population Movement Operation (PMO)1 in Cox’s Bazar as an example to understand how…
29 July 2021
Chatbots: A Conversation with the Community (A Kazakhstan Case Study)
In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The…
29 July 2021
Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)
This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and…
View resources on the Ukraine and impacted countries crisis
11 April 2022
CEA Guide (Ukrainian)
This guide has been produced by the International Federation of the Red Cross and Red Crescent Societies (IFRC)…
4 April 2022
Ukraine emergency: Key informant interviews
A summary of findings from Key Informant Interviews (KII) conduced by the Emergency Telecommunications Cluster (ETC) between 3-5…
17 March 2022
Information is aid, Ukrainian crisis
A factsheet providing information for affected people in Ukraine. For more information visit https://www.icrc.org/en/where-we-work/europe-central-asia/ukraine/help-useful-information-affected-people
Watch CEA videos
1 March 2022
Complaints and Feedback Mechanisms – Closing the feedback loop
In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…
23 February 2022
Video tutorial: How do we build a baseline? 5 steps to apply the LQAS method
This animated video tutorial “How do we build a baseline? 5 steps to apply the LQAS method “…
11 June 2020
AVAIL project: Refugees support new arrivals with Life Skills course
A video on the British Red Cross’ ‘Life Skill’ course. For people who are seeking asylum in the…
