Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

Discover our recently added resources


22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

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31 October 2022

CEA and Wash factsheet

The fact sheet provides brief information on how we can take a more systematic approach to community engagement,…

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31 October 2022

Migration messaging (new migration procedure, the Americas)

The CEA and migration teams of the Americas have created a document to inform about the new migration…

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Read CEA case studies

18 October 2021

CEA during the COVID-19 pandemic Bangladesh

This case study uses the Population Movement Operation (PMO)1 in Cox’s Bazar as an example to understand how…

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29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The…

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29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and…

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View resources on the Ukraine and impacted countries crisis

11 April 2022

CEA Guide (Ukrainian)

This guide has been produced by the International Federation of the Red Cross and Red Crescent Societies (IFRC)…

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4 April 2022

Ukraine emergency: Key informant interviews

A summary of findings from Key Informant Interviews (KII) conduced by the Emergency Telecommunications Cluster (ETC) between 3-5…

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17 March 2022

Information is aid, Ukrainian crisis

A factsheet providing information for affected people in Ukraine. For more information visit https://www.icrc.org/en/where-we-work/europe-central-asia/ukraine/help-useful-information-affected-people

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Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

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23 February 2022

Video tutorial: How do we build a baseline? 5 steps to apply the LQAS method

This animated video tutorial “How do we build a baseline? 5 steps to apply the LQAS method “…

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11 June 2020

AVAIL project: Refugees support new arrivals with Life Skills course

A video on the British Red Cross’ ‘Life Skill’ course. For people who are seeking asylum in the…

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