Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

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Discover our recently added resources

New

23 May 2025

ICRC Accountability to Affected People Institutional Framework

ICRC framework setting out their approach to delivering high quality programming while remaining accountable to affected people, covering…

New

19 May 2025

Strategy Refresh Insights: Community Listening Activities Summary Report

A summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh…

New

14 May 2025

ICRC Community Contact Centre Ukraine Presentation

Presentation on the functioning of the ICRC Community Contact Centre in Ukraine.

14 May 2025

CEA Strategy for Africa 2020 – 2025

Slightly adapted CEA strategy for Africa to last until and including 2025. The revision was done based on…

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Watch CEA videos

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

4 April 2023

Community Engagement and Accountability in Evaluation

A video on including CEA in programme evaluations. It is essential that people from affected communities are included…

4 April 2023

An Introduction to Community Engagement and Accountability

An introductory video to Community Engagement and Accountability (CEA). When responding to humanitarian crises – whether it’s a…

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