Welcome to the Community Engagement Hub

Putting communities at the heart of what we do.

Discover our recently added resources


25 September 2023

Eswatini Drought FbF: Validating Early Actions with Community Members

This case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by…


18 September 2023

Community Engagement and Accountability Impact Research: Guatemala Case Study

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…


12 September 2023

Keep in touch with the people, perceptions of aid in Ukraine's changing context

A report on perceptions of aid in Ukraine, including what barriers people face when accessing aid, and how…

11 September 2023

The Co-production Values Pyramid

This document sets out the British Red Cross’ developing approach to creating the conditions for achieving and measuring…

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17 August 2023

Social Science for CEA

Using social science is critical to design and deliver effective community engagement and accountability strategies as it provides valuable insights into the social context where people live,…

1 August 2023

BRC CEA Community of Practice

British Red Cross’ CEA CoPThe British Red Cross’ (BRC) CEA Community of Practice (CoP) is a space to foster collaboration, knowledge sharing, and learning on CEA among British Red Cross…

Explore our topical resource pages:

Visit resources on CEA and COVID-19 here.

Visit resources on CEA and Earthquakes here.

Visit resources on CEA and the Ukraine crisis response here.

Watch CEA videos

4 April 2023

Community Engagement and Accountability in Evaluation

A video on including CEA in programme evaluations. It is essential that people from affected communities are included…

4 April 2023

An Introduction to Community Engagement and Accountability

An introductory video to Community Engagement and Accountability (CEA). When responding to humanitarian crises – whether it’s a…

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process…

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