CEA in Emergencies

Case studies: Africa

Explore case studies case studies from the Africa region, including case studies on COVID-19, Ebola, and setting up community committees for feedback and complaints.

23 February 2026

How a Hotline became a Lifetime: Morocco’s Leap in Community Feedback

Type:

Case Study

Organization:

IFRC, Moroccan Red Crescent, Netherlands Red Cross

This case study shows how the Moroccan Red Crescent replaced unstructured Excel tracking with a unified digital feedback system during the 2023 earthquake response, integrating a new hotline and face‑to‑face…

  • Co-design
  • Community feedback
  • Earthquakes

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6 October 2025

Food security community based surveillance mechanism: Lessons Learned from the Sahel Region

Type:

Case Study

Organization:

British Red Cross, Burkinabe Red Cross Society, Mauritanian Red Crescent, Red Cross of Chad

This case study highlights the experience of three National Societies — Burkina Faso, Mauritania, and Chad — in establishing community-based food security and livelihoods surveillance mechanisms. The document outlines key…

  • Anticipatory action
  • CEA and Food Insecurity
  • Climate change
  • Community feedback

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9 June 2025

Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad

Type:

Case Study

Organization:

Red Cross of Chad

This case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with…

  • Community feedback
  • Feedback
  • Feedback mechanism
  • French

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17 April 2025

Red Cross of Chad Takes a Leading Role in Interagency Coordination

Type:

Case Study

Organization:

IFRC, Red Cross of Chad

This case study explores how the Red Cross of Chad is strengthening its role in accountability by leading trainings, hosting interagency meetings, and working closely with UN agencies, INGOs, and…

  • Arabic
  • ECHO PPP
  • French
  • Inter-agency coordination

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17 April 2025

Cameroon Red Cross Strengthens Visibility Through Interagency Coordination

Type:

Case Study

Organization:

Cameroon Red Cross, IFRC

This case study explores how the Cameroon Red Cross has strengthened its nationwide activities and gained significant benefits through active interagency coordination for community engagement and accountability.

  • Arabic
  • ECHO PPP
  • French
  • Inter-agency coordination

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27 August 2024

Internal Lassa Fever Awareness Campaign: a Realistic Community Engagement Approach

Type:

Case Study

Organization:

Nigerian Red Cross

A story from the Nigerian Red Cross Society on the effectiveness of CEA in a public health campaign.

  • Africa
  • CEA and Health
  • Community work
  • Dialogue

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Latest case studies

31 May 2022

Harnessing Interagency support for RCCE in COVID-19

This case study explores how systems and platforms have been developed in Zimbabwe to ensure information on COVID-19 from the local level is able to inform broader, provincial, national, and…

31 May 2022

Harnessing Interagency support for RCCE in COVID-19

This case study explores how systems and platforms have been developed in Zimbabwe to ensure information on COVID-19 from the local level is able to inform broader, provincial, national, and…

31 May 2022

4Ws, feedback, innovation and coordination in COVID-19

This case study explores how, in Kenya, an interagency “4Ws” Risk Communication and Community Engagement (RCCE) dashboard has been set up to map RCCE COVID-19 activities, showing who is doing…

31 May 2022

National-level risk communication and community engagement coordination

A case study on how Eswatini has adopted a ‘strategic pillar’ approach to coordinate the many actors involved in their COVID-19 response. This approach is based on engaging partners around…

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on…

7 March 2022

Breaking the silos in community-driven epidemic preparedness

A case study on IFRC’s Community Epidemic and Pandemic Preparedness Program (CP3) which applies a model of community engagement and participation, engaging both national and local leaders and influencers to…

1 July 2021

Cameroon Red Cross: All against COVID-19, a case study

A case study on how the Cameroon Red Cross’ collected community feedback to find out more about perceptions and needs related to the COVID-19. The case study can also be…