CEA in Emergencies

Case studies

Case studies are a great way to share good practices, learnings, and solutions. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.

Discover our latest case studies

25 September 2023

Eswatini Drought FbF: Validating Early Actions with Community Members

This case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by…

18 September 2023

Community Engagement and Accountability Impact Research: Guatemala Case Study (Spanish)

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

30 August 2023

Self assessment and action planning toward CEA minimum commitments, Netherlands RC

A case study documenting a comprehensive self-assessment carried out by The Netherlands Red Cross across its Domestic Department…

22 August 2023

Community Engagement and Accountability Impact Research: Indonesia Case Study

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

Africa

Browse case studies from the Africa region, including case studies on CEA in COVID-19 and Ebola responses, and setting up community committees for feedback and complaints.

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Americas

Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.

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Asia-Pacific

Browse case studies from the Asia-Pacific region, including case studies on CEA and Cash, using social media for community engagement, and community-led solutions.

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Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

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MENA

Browse case studies from the Middle East and North Africa (MENA) region, including case studies on community feedback.

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A male Red Cross worker helps a muslim woman with some paperwork at a camp. Another muslim woman waits in line behind her.

Global

Browse case studies from across the globe and filter by themes.

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Write your own case study

1 April 2020

CEA case study template

An IFRC template document for a Community Engagement and Accountability (CEA) case study. This document provides you with the layout, headings and prompts needed to produce your own CEA study.
New

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Video

Type:

Video

Organization:

IFRC, Red Crescent Society of Kyrgyzstan, US AID

This video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Trust

Watch here

20 March 2024

Papua New Guinea Red Cross COVID-19 Case Study Series

Type:

Case Study

Organization:

IFRC, Papua New Guinea Red Cross

A series of case studies on Papua New Guinea Red Cross’ COVID-19 preparedness and response operation, including their work on increasing vaccine awareness and collecting community feedback.

  • Case study
  • CEA and Health
  • Community feedback
  • COVID-19

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7 March 2024

Nepal Red Cross COVID-19 Case Study Series

Type:

Case Study

Organization:

IFRC, Nepal Red Cross

A series of case studies on Nepal Red Cross Societies (NRCS) COVID-19 preparedness and response operation, including their work on supporting health desks at transit points and reaching vulnerable groups.

  • Case study
  • CEA and Health
  • COVID-19
  • Disease

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20 February 2024

Case Study on CEA for People on the Move in The Gambia

Type:

Case Study

Organization:

IFRC, Netherlands Red Cross

A case study on Community Engagement and Accountability (CEA) in migration and Humanitarian Service Points (HSP) in The Gambia. This case study is shaped as an interactive storytelling piece in…

  • CEA and Migration
  • HSP
  • Humanitarian Service Points
  • Interactive

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14 February 2024

CEA in Cash and Voucher Assistance: A Best Practice Example from Ukraine

Type:

Case Study

Organization:

IFRC, Ukrainian Red Cross Society

This case study documents how community engagement and accountability approaches were integrated into the Ukraine Red Cross Society’s (URCS) Prykhystok programme, and the benefits this delivered. The Prykhystok Programme provides…

  • CEA and Cash
  • Conflict
  • IDPs
  • Ukraine

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5 February 2024

CEA Practices in Program Cycle: Indonesia Red Cross

Type:

Case Study

Organization:

Indonesian Red Cross

This case study explores the use of Community Engagement and Accountability (CEA) in the Indonesia Red Cross (PMI) programme cycle, during both emergency and non-emergency contexts.

  • Community-led solutions
  • Vaccines

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31 October 2023

Community Engagement and Accountability Impact Research: Georgia Case Study

Type:

Case Study

Organization:

IFRC

This case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability (CEA) on public health emergencies. The overall objective of…

  • Case study
  • COVID-19
  • Epidemics
  • Impact

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3 October 2023

ECHO Programmatic Alliance Case Studies: Regional

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • ECHO PPP
  • Spanish

Watch here

3 October 2023

ECHO Programmatic Alliance Case Studies: Advocacy

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • Advocacy
  • Case study
  • ECHO PPP
  • Inter-agency coordination

Watch here

3 October 2023

ECHO Programmatic Alliance Case Studies: Internal Community

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • Case study
  • Spanish
  • Training

Watch here

3 October 2023

ECHO Programmatic Alliance Case Studies: Feedback

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • Case study
  • Community feedback
  • ECHO PPP
  • Spanish

Watch here

3 October 2023

ECHO Programmatic Alliance Case Studies: Information as Aid

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • ECHO PPP
  • Information as aid
  • Spanish

Watch here

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