Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

New

2 February 2023

Community feedback report, Nepal Red Cross Society

Type:

Report

Organization:

IFRC, Nepal Red Cross

A report on community feedback collected by Nepal Red Cross Society during the period 01/01/2022 – 31/10/2022. The report includes feedback on the COVID-19 vaccine, first aid, and WASH.

  • Community feedback
  • COVID-19
  • Vaccines
New

2 February 2023

Community feedback report on cash assistance in Sri Lanka

Type:

Report

Organization:

IFRC, Sri Lanka Red Cross

A report capturing community feedback on a cash assistance programme set up as part of an extreme weather response in Sri Lanka.

  • CEA and Cash
  • Community feedback
  • Hotline

13 July 2022

Feedback report, Ukraine and impacted countries crisis

Type:

Report

Organization:

IFRC, Polish Red Cross

A feedback report capturing community feedback on the Ukraine and impacted countries crisis via information lines and social media listening. This feedback includes emerging questions, concerns and priorities and recommendations.

  • Community feedback
  • Conflict
  • Hotline
  • Social media

12 July 2022

Community feedback report writing session

Type:

Video

Organization:

IFRC

A recorded session on how to write community feedback reports given by IFRC’s feedback consultant Kia Obang.

  • Asia Pacific
  • Community feedback

7 July 2022

Community feedback report Asia Pacific region (feb-may 2022)

Type:

Report

Organization:

IFRC

A community feedback report documenting community questions on COVID-19 in Asia Pacific, including questions on vaccination centres for booster shots, blood donations related to COVID-19, and other rumours on vaccines safety.

  • Community feedback
  • COVID-19
  • Vaccines

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

Type:

Case Study

Organization:

Croix-rouge du Congo, IFRC, Social + behaviour change, UNICEF

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on COVID-19, helping to guide and shape the response at local and national levels.

  • Community feedback
  • COVID-19
  • DRC
  • Ebola