Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
15 October 2024
Understanding Community Data Using Excel
Type:
WebinarOrganization:
IFRCThis webinar series demystifies the process of working with data using Excel, PowerBI, and Canva and provides participants with the foundational skills needed to effectively understand and utilise community feedback.…
30 September 2024
Community Listening Report on Shelter Assistance Needs After the Herat Earthquake in Afghanistan – Female
Type:
ReportOrganization:
Afghan Red Crescent Society, IFRCThis report presents findings from focus group discussions (FGDs) carried out by Afghan Red Crescent Society’s (ARCS) with female community members after the Herat earthquake. The focus of the monitoring…
12 September 2024
Community Listening Report on Shelter Assistance Needs After the Herat Earthquake in Afghanistan – Male
Type:
ReportOrganization:
Afghan Red Crescent Society, IFRCThis report presents findings from focus group discussions (FGDs) carried out by Afghan Red Crescent Society’s (ARCS) with male community members eight months after the Herat earthquake. The focus of…
10 September 2024
Solomon Islands Feedback Reports
Type:
ReportOrganization:
IFRC, Soloman Islands Red Cross SocietyThese feedback reports are based on community insights collected in Gizo, Kolombangara and Aimela, Malaita. The insights were collected through face-to-face feedback collection by Solomon Islands Red Cross Society (SIRCS)…
2 September 2024
Video Presentation: Community Centre Feedback Mechanism in Türkiye.
Type:
VideoOrganization:
Turkish Red CrescentA short video explaining the feedback mechanism established at Turkish Red Crescent Community Centres.
19 August 2024
Strengthening and expanding feedback mechanisms in the Solomon Islands
Type:
Case StudyOrganization:
IFRC, Soloman Islands Red Cross SocietyThis case story showcases how the Solomon Islands Red Cross Society (SIRCS), with support from IFRC strengthened and expanded its community feedback mechanisms during the implementation of the USAID BHA…
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