Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

New

17 July 2024

Feedback Kobo Form Template

Type:

Template

Organization:

IFRC

Template for the questions and format of the Kobo form for collecting community data. This template is part of the Asia Pacific feedback kit.

  • Asia Pacific
  • Assessments and surveys
  • Community feedback
  • Data collection
New

17 July 2024

Feedback Coding Framework Template

Type:

Coding framework

Organization:

IFRC

An excel template for coding community feedback. This template is part of the Asia Pacific feedback kit.

  • Asia Pacific
  • Assessments and surveys
  • Community feedback
  • Data analysis
New

17 July 2024

How to set up KOBO on Android Devices

Type:

Guide

Organization:

IFRC

A guide on how to set up kobo on android mobile devices. This presentation is part of the Asia Pacific feedback kit.

  • Asia Pacific
  • Community feedback
  • Data collection
  • Guide
New

16 July 2024

How to collect perception data

Type:

Video

Organization:

IFRC, Mongolian Red Cross Society, Kyrgyzstan Red Crescent Society

This video gives a brief explanation on how data from perception surveys and the trust index is collected, analysed and then published.

  • Community feedback
  • COVID-19
  • Data collection
  • Trust

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Video

Type:

Video

Organization:

IFRC, Red Crescent Society of Kyrgyzstan, US AID

This video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Trust

10 April 2024

From COVID-19 to routine vaccination: building trust through evidenced-based adaptation

Type:

Case Study

Organization:

IFRC, Red Crescent Society of Kyrgyzstan

This case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Measles