CEA in Emergencies

Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

IFRC Feedback Toolkit

This toolkit assembles all available resources across the six stages of the feedback cycle.

Visit Toolkit

13 July 2022

Feedback report, Ukraine and impacted countries crisis

Type:

Report

Organization:

IFRC, Polish Red Cross

A feedback report capturing community feedback on the Ukraine and impacted countries crisis via information lines and social media listening. This feedback includes emerging questions, concerns and priorities and recommendations.

  • Community feedback
  • Conflict
  • Hotline
  • Social media

Read more

12 July 2022

Community feedback report writing session

Type:

Video

Organization:

IFRC

A recorded session on how to write community feedback reports given by IFRC’s feedback consultant Kia Obang.

  • Asia Pacific
  • Community feedback

Watch here

7 July 2022

Community feedback report Asia Pacific region (feb-may 2022)

Type:

Report

Organization:

IFRC

A community feedback report documenting community questions on COVID-19 in Asia Pacific, including questions on vaccination centres for booster shots, blood donations related to COVID-19, and other rumours on vaccines…

  • Community feedback
  • COVID-19
  • Vaccines

Read more

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

Type:

Case Study

Organization:

Croix-rouge du Congo, IFRC, Social + behaviour change, UNICEF

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on…

  • Community feedback
  • COVID-19
  • DRC
  • Ebola

Read more

13 April 2022

Community feedback webinar series | COVID-19 vaccine boosters

Type:

Webinar

Organization:

IFRC

The community Feedback Webinar series aims to leverage RCCE/CEA technical support to strengthen the responses to COVID-19 undertaken by each African National Society by promoting monthly interactive discussions and peer…

  • Feedback
  • French
  • Misinformation/ rumours
  • Vaccines

Read more

1 April 2022

Feedback in COVID-19 real-time tracking of community views – case studies from Belarus, Romania, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies looks at some of the different approaches National Societies have taken to feedback mechanisms, the choices they have made based on their different contexts, the benefits and…

  • COVID-19
  • Feedback mechanism
  • KoBo
  • Russian

Read more