IFRC Feedback Kit
The complete IFRC Feedback Kit can be download as a zip file below or can be downloaded as individual modules and tools below.
Download complete Feedback Kit
Modules:
- Module 1: Community feedback – why bother?
- Module 2: Feedback essentials
- Module 3: How to listen and respond to open community feedback
- Module 4: How to use perception surveys in a feedback mechanism
- Module 5: How to handle sensitive feedback
Feedback tools:
- Overview of resources
- Feedback tool 01: Tips for creating leadership buy-in
- Feedback tool 03: Defining the communication channels for a feedback mechanism
- Feedback tool 04: Deciding on how to document feedback data
- Feedback tool 05: Community feedback form
- Feedback tool 06: Kobo template
- Feedback tool 07: Community feedback logbook
- Feedback tool 08: Feedback mechanism design workshop package
- Feedback tool 09: Mapping the information flow
- Feedback tool 10: Mapping and agreeing on roles, responsibilities and resources
- Feedback tool 11: Feedback mechanism model budget
- Feedback tool 12: Community feedback training package
- Feedback tool 13: Sampling guidance (coming soon)
- Feedback tool 14: List of perception survey questions (coming soon)
- Feedback tool 15: Workshop agenda for designing a questionnaire
- Feedback tool 16: Quick FGD guide for testing questions
- Feedback tool 17: Checklist for designing perception surveys
- Feedback tool 18: Important skills for effective listening
- Feedback tool 19: Overview of different ways to code feedback data
- Feedback tool 20: How to code open feedback data
- Feedback tool 21: How to build or adapt a coding framework
- Feedback tool 22: Template coding framework and codebook
- Feedback tool 23: Example coding frameworks
- Feedback tool 24: Excel template graphs (coming soon)
- Feedback tool 25: Types and examples of data disaggregation
- Feedback tool 26: Example analytical framework for community feedback
- Feedback tool 27: Identifying the right format for the right audience
- Feedback tool 28: Formats for sharing community feedback
- Feedback tool 29: Key considerations for sharing feedback data
- Feedback tool 30: Inter-agency or inter-office sharing of feedback highlights
- Feedback tool 31: Developing an action plan for addressing community feedback
- Feedback tool 32: Community feedback action tracker
- Feedback tool 33: Steps to take when receiving sensitive feedback
- Feedback tool 34: Template for mapping out focal points and services
- Glossary of terms