CHS Alliance support to complaints and feedback mechanisms
Resource type: Report
Category: Complaints and feedback
Tags: Accountability, Complaints, Feedback
Publication year: 2020
Complaints and feedback mechanisms can play essential roles in helping organisations be (more) accountable to the populations with whom – and for whom – they work. This paper unpacks the terms “complaints and feedback mechanisms,” looks at the role of complaints and feedback mechanisms in relation to Quality and Accountability more broadly, and explores various areas where the CHS Alliance could consider future work.