CHS Alliance support to complaints and feedback mechanisms

Resource details

Resource details

Resource type: Report

Organisation: CHS

Region: Global

Category: Complaints and feedback

Tags: Accountability, Feedback, Complaints

Publication year: 2020

Language: English

Description

Description

Complaints and feedback mechanisms can play essential roles in helping organisations be (more) accountable to the populations with whom – and for whom – they work. This paper unpacks the terms “complaints and feedback mechanisms,” looks at the role of complaints and feedback mechanisms in relation to Quality and Accountability more broadly, and explores various areas where the CHS Alliance could consider future work.