Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
2 July 2019
Eight principles for building trust through feedback
Type:
ReportOrganization:
BONDA report from BOND entitled ‘Building Trust Through Feedback’, which sets out best practice principles for developing an accountable feedback mechanism within programme work in the humanitarian sector.
29 June 2019
How to establish and manage a systematic community feedback mechanism
Type:
ToolOrganization:
IFRCAn IFRC guide on ‘How to Establish and Manage a Systematic Community Feedback Mechanism’, which details how to integrate community feedback to improve decision making.
27 June 2019
Closing the loop: effective feedback in humanitarian contexts
Type:
ToolOrganization:
AlnapGuidance from ALNAP on how to implement effective feedback mechanisms in a humanitarian programme, to improve Community Engagement and Accountability. Additional resources can be found at: https://www.alnap.org/.
27 June 2019
Client voice and choice and Ground Truth solutions feedback reports
Type:
ReportOrganization:
International Rescue CommitteeA report from the International Rescue Committee (IRC), based on feedback from clients in Greece, Kenya, South Sudan, and southern Syria, which forms part of the IRC’s Client Voice and…
27 June 2019
16 key lessons on collecting and using client feedback
Type:
ReportOrganization:
International Rescue CommitteeA report from the International Rescue Committee about collecting and using client feedback to inform programming decisions, provide insights for humanitarian teams and improve Community Engagement and Accountability.
17 June 2019
Hotline risk register
Type:
ToolOrganization:
IFRCA template hotline risk register produced by the IFRC which can be adapted for use in a variety of projects.
Page 9 of 11