Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
2 February 2023
Community feedback report, Nepal Red Cross Society
Type:
ReportOrganization:
IFRC, Nepal Red CrossA report on community feedback collected by Nepal Red Cross Society during the period 01/01/2022 – 31/10/2022. The report includes feedback on the COVID-19 vaccine, first aid, and WASH.
2 February 2023
Community feedback report on cash assistance in Sri Lanka
Type:
ReportOrganization:
IFRC, Sri Lanka Red CrossA report capturing community feedback on a cash assistance programme set up as part of an extreme weather response in Sri Lanka.
13 July 2022
Feedback report, Ukraine and impacted countries crisis
Type:
ReportOrganization:
IFRC, Polish Red CrossA feedback report capturing community feedback on the Ukraine and impacted countries crisis via information lines and social media listening. This feedback includes emerging questions, concerns and priorities and recommendations.
12 July 2022
Community feedback report writing session
Type:
VideoOrganization:
IFRCA recorded session on how to write community feedback reports given by IFRC’s feedback consultant Kia Obang.
7 July 2022
Community feedback report Asia Pacific region (feb-may 2022)
Type:
ReportOrganization:
IFRCA community feedback report documenting community questions on COVID-19 in Asia Pacific, including questions on vaccination centres for booster shots, blood donations related to COVID-19, and other rumours on vaccines…
30 May 2022
Adapting an Ebola feedback mechanism for COVID-19
Type:
Case StudyOrganization:
Croix-rouge du Congo, IFRC, Social + behaviour change, UNICEFA case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on…
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