Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

16 July 2024

How to Collect Perception Data

Type:

Video

Organization:

IFRC, Kyrgyzstan Red Crescent Society, Mongolian Red Cross Society

This video gives a brief explanation on how data from perception surveys and the trust index is collected, analysed and then published. This video was edited by Maxine Choo Mun…

  • Community feedback
  • COVID-19
  • Data collection
  • Trust

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Video

Type:

Video

Organization:

IFRC, Red Crescent Society of Kyrgyzstan, US AID

This video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Trust

10 April 2024

From COVID-19 to routine vaccination: building trust through evidenced-based adaptation

Type:

Case Study

Organization:

IFRC, Red Crescent Society of Kyrgyzstan

This case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Measles

7 March 2024

Empowering people with disabilities through responsive community feedback & complaint mechanism

Type:

Case Study

Organization:

Norwegian Red Cross, Pakistan Red Crescent

A case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.

  • Community feedback
  • Complaints
  • COVID-19
  • People with Disabilities

21 February 2024

Papua New Guinea: Community Feedback Reports

Type:

Report

Organization:

IFRC, Papua New Guinea Red Cross

A series of community feedback reports capturing data collected between October and November 2023 on COVID-19 perceptions in Papua New Guinea.

  • CEA and Health
  • Community feedback
  • COVID-19
  • Epidemics

27 November 2023

SOP for Managing a Community Feedback Mechanism

Type:

Template

Organization:

IFRC

A standard operating procedure (SOP) template for managing a community feedback mechanism.

  • Community feedback
  • French
  • SOP