Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
18 May 2023
DREF Cholera-Monkeypox: Community Feedback Report
Type:
ReportOrganization:
Cameroon Red CrossA community feedback report analysing data collected by Cameroon Red Cross volunteers during the DREF Cholera and Monkeypox Risk Communication and Community Engagement activities.
18 May 2023
Malawi Red Cross CEA KatiKati Case Study
Type:
Case StudyOrganization:
IFRC, Malawi Red CrossThe following case study follows the KatiKati initiative which is an SMS based initiative for collecting community feedback that was piloted in a number of African National Societies, including Malawi…
27 February 2023
Hellenic Red Cross Case Study – Video Feedback
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Case StudyOrganization:
Hellenic Red Cross, IFRCA case study by Hellenic Red Cross exploring how video can be used to collect feedback from young people in a more fun and engaging way.
13 February 2023
Community Feedback Training
Type:
Training MaterialOrganization:
IFRCA two-day training package designed to equip participants with the knowledge and skills needed to build and manage a complaints and feedback mechanism. This training is part of the IFRC…
2 February 2023
Community feedback report, Nepal Red Cross Society
Type:
ReportOrganization:
IFRC, Nepal Red CrossA report on community feedback collected by Nepal Red Cross Society during the period 01/01/2022 – 31/10/2022. The report includes feedback on the COVID-19 vaccine, first aid, and WASH.
2 February 2023
Community feedback report on cash assistance in Sri Lanka
Type:
ReportOrganization:
IFRC, Sri Lanka Red CrossA report capturing community feedback on a cash assistance programme set up as part of an extreme weather response in Sri Lanka.
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