Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
17 July 2024
Feedback Kobo Form Template
Type:
TemplateOrganization:
IFRCTemplate for the questions and format of the Kobo form for collecting community data. This template is part of the Asia Pacific feedback kit.
17 July 2024
Feedback Coding Framework Template
Type:
Coding frameworkOrganization:
IFRCAn excel template for coding community feedback. This template is part of the Asia Pacific feedback kit.
17 July 2024
How to set up KOBO on Android Devices
Type:
GuideOrganization:
IFRCA guide on how to set up kobo on android mobile devices. This presentation is part of the Asia Pacific feedback kit.
16 July 2024
How to Collect Perception Data
Type:
VideoOrganization:
IFRC, Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video gives a brief explanation on how data from perception surveys and the trust index is collected, analysed and then published.
10 April 2024
Building Trust During COVID-19 in Humanitarian Settings: Video
Type:
VideoOrganization:
IFRC, Red Crescent Society of Kyrgyzstan, US AIDThis video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…
10 April 2024
From COVID-19 to routine vaccination: building trust through evidenced-based adaptation
Type:
Case StudyOrganization:
IFRC, Red Crescent Society of KyrgyzstanThis case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…
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