COVID-19 Resources

Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.

31 August 2021

Digital Contact tracing in Europe – Building trust with transparency

Type:

Case Study

Organization:

WHO

This case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was…

  • App
  • Contact tracing
  • Technology
  • Trust

4 August 2021

Relationships the Key to Risk Communications (A Guyana Case Study)

Type:

Case Study

Organization:

Guyana Red Cross

During the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and…

  • Community feedback
  • CEA and Migration
  • Perceptions
  • Vulnerable groups

2 August 2021

Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)

Type:

Case Study

Organization:

IFRC

Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and…

  • Arabic
  • Community feedback
  • Conflict
  • Participation

29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Type:

Case Study

Organization:

Red Crescent of Kazakhstan

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people…

  • AI (Artificial Intelligence)
  • Chatbot
  • Information
  • Technology

29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

Type:

Case Study

Organization:

Trinidad and Tobago Red Cross Society

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its…

  • Community feedback
  • Livelihoods
  • Migrants
  • CEA and Migration

28 July 2021

Knowledge, attitudes and practices (KAP) assessment on Covid-19 (round 3)

Type:

Report

Organization:

IFRC, Toplum Merkezi, Turkish Red Crescent

This report captures the third round of findings from a KAP assessment carried out by the Turkish Red Crescent Society. The findings of the assessment are intended to inform an…

  • Assessments
  • Community feedback
  • KAP
  • CEA and Migration

26 July 2021

Study on perceptions of risk communication and community engagement for COVID-19 in Lebanon

Type:

Report

Organization:

Anthrologica, British Red Cross, ICRC, IFRC, Lebanese Red Cross

A study exploring community perceptions about the relevance and access to COVID-19 health communication across Lebanon, focusing on the risk communication and community engagement (RCCE) approaches by the Lebanese Red…

  • Arabic
  • Community feedback
  • RCCE

19 July 2021

Data synthesis: public perceptions of the COVID-19 vaccinations

Type:

Report

Organization:

RCCE Collective Service

A series of data syntheses from the RCCE Collective Service. It focuses on public perceptions of the COVID-19 vaccinations, bringing together 66 data sources from quantitative surveys across 107 countries…

  • Community feedback
  • Vaccines

15 July 2021

COVID-19 Infodemic trends in Africa

Type:

Report

Organization:

Africa Infodemic Response Alliance, IFRC, UNICEF

This report presents operational recommendations based on monthly COVID-19 online and offline community feedback trends analysis in Africa. It aims to enable evidence-based decision-making at regional and national levels.

  • Community feedback

1 July 2021

Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland

Type:

Case Study

Organization:

SSHAP

This study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of…

  • Stigma prevention

1 July 2021

‘COVID-19 and its impacts’: Social listening report on online conversations in Eastern and Southern Africa

Type:

Report

Organization:

UNICEF ESARO

This monthly report provides key highlights of the digital conversations on COVID-19 and its impacts in Eastern and Southern Africa. The report builds on different categories of online signals including…

  • Community feedback
  • Media
  • Social media

1 July 2021

Cameroon Red Cross: All against COVID-19, a case study

Type:

Case Study

Organization:

Cameroon Red Cross

A case study on how the Cameroon Red Cross’ collected community feedback to find out more about perceptions and needs related to the COVID-19. The case study can also be…

  • Community feedback
  • Perceptions