COVID-19 Resources
Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.
10 April 2024
Building Trust During COVID-19 in Humanitarian Settings: Video
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VideoOrganization:
IFRC, Red Crescent Society of Kyrgyzstan, US AIDThis video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…
10 April 2024
Building Trust During COVID-19 in Humanitarian Settings: Lessons Learnt
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ReportOrganization:
IFRC, Red Crescent Society of Kyrgyzstan, US AIDThis Red Crescent Society of Kyrgyzstan (RCSK) lessons-learned workshop report for the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, sets out learning gained during the project which…
10 April 2024
From COVID-19 to routine vaccination: building trust through evidenced-based adaptation
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Case StudyOrganization:
IFRC, Red Crescent Society of KyrgyzstanThis case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…
20 March 2024
Papua New Guinea Red Cross COVID-19 Case Study Series
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Case StudyOrganization:
IFRC, Papua New Guinea Red CrossA series of case studies on Papua New Guinea Red Cross’ COVID-19 preparedness and response operation, including their work on increasing vaccine awareness and collecting community feedback.
7 March 2024
Empowering people with disabilities through responsive community feedback & complaint mechanism
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Case StudyOrganization:
Norwegian Red Cross, Pakistan Red CrescentA case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.
7 March 2024
Nepal Red Cross COVID-19 Case Study Series
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Case StudyOrganization:
IFRC, Nepal Red CrossA series of case studies on Nepal Red Cross Societies (NRCS) COVID-19 preparedness and response operation, including their work on supporting health desks at transit points and reaching vulnerable groups.
21 February 2024
Papua New Guinea: Community Feedback Reports
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ReportOrganization:
IFRC, Papua New Guinea Red CrossA series of community feedback reports capturing data collected between October and November 2023 on COVID-19 perceptions in Papua New Guinea.
5 February 2024
CEA Practices in Program Cycle: Indonesia Red Cross
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Case StudyOrganization:
Indonesian Red CrossThis case study explores the use of Community Engagement and Accountability (CEA) in the Indonesia Red Cross (PMI) programme cycle, during both emergency and non-emergency contexts.
20 November 2023
Perception Survey on COVID-19 and Routine Immunisation
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SurveyOrganization:
IFRC, Mongolian Red Cross Society, US AIDAs part of the USAID/BHA Building Trust Project, the Mongolian Red Cross Society (MRCS) conducted a household survey in July 2023 on community trust towards their organisation, and perception on…
31 October 2023
Community Engagement and Accountability Impact Research: Georgia Case Study
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Case StudyOrganization:
IFRCThis case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability (CEA) on public health emergencies. The overall objective of…
28 September 2023
Community Engagement and Accountability Impact Research: Guinea Case Study (French)
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Case StudyOrganization:
IFRCThis case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability on public health emergencies. The overall objective of the…
18 September 2023
Community Engagement and Accountability Impact Research: Guatemala Case Study (Spanish)
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Case StudyOrganization:
IFRCThis case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability (CEA) on public health emergencies. The overall objective of…
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