COVID-19 Resources

Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Video

Type:

Video

Organization:

IFRC, Red Crescent Society of Kyrgyzstan, US AID

This video case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Trust

10 April 2024

Building Trust During COVID-19 in Humanitarian Settings: Lessons Learnt

Type:

Report

Organization:

IFRC, Red Crescent Society of Kyrgyzstan, US AID

This Red Crescent Society of Kyrgyzstan (RCSK) lessons-learned workshop report for the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, sets out learning gained during the project which…

  • CEA and Health
  • COVID-19
  • Lessons learnt
  • Trust

10 April 2024

From COVID-19 to routine vaccination: building trust through evidenced-based adaptation

Type:

Case Study

Organization:

IFRC, Red Crescent Society of Kyrgyzstan

This case study from the Red Crescent Society of Kyrgyzstan shows their experiences in the Building Trust project, supported by USAID’s Bureau of Humanitarian Affairs, and how they were able…

  • CEA and Health
  • Community feedback
  • COVID-19
  • Measles

20 March 2024

Papua New Guinea Red Cross COVID-19 Case Study Series

Type:

Case Study

Organization:

IFRC, Papua New Guinea Red Cross

A series of case studies on Papua New Guinea Red Cross’ COVID-19 preparedness and response operation, including their work on increasing vaccine awareness and collecting community feedback.

  • Case study
  • CEA and Health
  • Community feedback
  • COVID-19

7 March 2024

Empowering people with disabilities through responsive community feedback & complaint mechanism

Type:

Case Study

Organization:

Norwegian Red Cross, Pakistan Red Crescent

A case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.

  • Community feedback
  • Complaints
  • COVID-19
  • People with Disabilities

7 March 2024

Nepal Red Cross COVID-19 Case Study Series

Type:

Case Study

Organization:

IFRC, Nepal Red Cross

A series of case studies on Nepal Red Cross Societies (NRCS) COVID-19 preparedness and response operation, including their work on supporting health desks at transit points and reaching vulnerable groups.

  • Case study
  • CEA and Health
  • COVID-19
  • Disease

21 February 2024

Papua New Guinea: Community Feedback Reports

Type:

Report

Organization:

IFRC, Papua New Guinea Red Cross

A series of community feedback reports capturing data collected between October and November 2023 on COVID-19 perceptions in Papua New Guinea.

  • CEA and Health
  • Community feedback
  • COVID-19
  • Epidemics

5 February 2024

CEA Practices in Program Cycle: Indonesia Red Cross

Type:

Case Study

Organization:

Indonesian Red Cross

This case study explores the use of Community Engagement and Accountability (CEA) in the Indonesia Red Cross (PMI) programme cycle, during both emergency and non-emergency contexts.

  • Community-led solutions
  • Vaccines

20 November 2023

Perception Survey on COVID-19 and Routine Immunisation

Type:

Survey

Organization:

IFRC, Mongolian Red Cross Society, US AID

As part of the USAID/BHA Building Trust Project, the Mongolian Red Cross Society (MRCS) conducted a household survey in July 2023 on community trust towards their organisation, and perception on…

  • CEA and Health
  • COVID-19
  • Mongolia
  • Perception Survey

31 October 2023

Community Engagement and Accountability Impact Research: Georgia Case Study

Type:

Case Study

Organization:

IFRC

This case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability (CEA) on public health emergencies. The overall objective of…

  • Case study
  • COVID-19
  • Epidemics
  • Impact

28 September 2023

Community Engagement and Accountability Impact Research: Guinea Case Study (French)

Type:

Case Study

Organization:

IFRC

This case study was conducted as part of research commissioned by the IFRC on the impact of community engagement and accountability on public health emergencies. The overall objective of the…

  • CEA and Health
  • COVID-19
  • Ebola
  • Epidemics

18 September 2023

Community Engagement and Accountability Impact Research: Guatemala Case Study (Spanish)

Type:

Case Study

Organization:

IFRC

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community engagement and accountability (CEA) on public health emergencies. The overall objective of…

  • Case study
  • COVID-19
  • Epidemics
  • Impact