Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Resource details

Resource details

Resource type: Case Study

Organisation: Red Crescent of Kazakhstan

Region: Europe

Category: COVID-19

Tags: AI (Artificial Intelligence), Chatbot, Information, Technology

Publication year: 2021

Language: English

Description

Description

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people had identified as a place they go for information on COVID-19. This case study looks at the current successes, challenges and reflection areas that the bot has generated and how the National Society is responding to them.