COVID-19 Resources
Trusted, clear and effective communication and engagement approaches are critical to ensure that fear, panic and rumours do not undermine COVID-19 responses. You can use the tools and resources in this section to incorporate CEA into your COVID-19 operations. All resources can be found in list format here.
6 September 2021
Improving the response to Covid-19: Lessons from the humanitarian sector around communication, community engagement and participation
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CDAC NetworkThis paper distils the learning gained in the humanitarian aid sector which may help to mitigate or even go some way towards solving some of the challenges in working with…
31 August 2021
Building trust and ensuring success through student engagement
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WHOThis case study looks at how Leuven University created a student-run testing and contact tracing centre, listening and responding to community feedback.
31 August 2021
Digital Contact tracing in Europe – Building trust with transparency
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WHOThis case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was…
4 August 2021
Relationships the Key to Risk Communications (A Guyana Case Study)
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Guyana Red CrossDuring the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and…
2 August 2021
Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)
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IFRCSince the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and…
29 July 2021
Chatbots: A Conversation with the Community (A Kazakhstan Case Study)
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Red Crescent of KazakhstanIn 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people…
29 July 2021
Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)
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Trinidad and Tobago Red Cross SocietyThis case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its…
28 July 2021
Knowledge, attitudes and practices (KAP) assessment on Covid-19 (round 3)
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IFRC, Toplum Merkezi, Turkish Red CrescentThis report captures the third round of findings from a KAP assessment carried out by the Turkish Red Crescent Society. The findings of the assessment are intended to inform an…
26 July 2021
Study on perceptions of risk communication and community engagement for COVID-19 in Lebanon
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Anthrologica, British Red Cross, ICRC, IFRC, Lebanese Red CrossA study exploring community perceptions about the relevance and access to COVID-19 health communication across Lebanon, focusing on the risk communication and community engagement (RCCE) approaches by the Lebanese Red…
19 July 2021
Data synthesis: public perceptions of the COVID-19 vaccinations
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RCCE Collective ServiceA series of data syntheses from the RCCE Collective Service. It focuses on public perceptions of the COVID-19 vaccinations, bringing together 66 data sources from quantitative surveys across 107 countries…
15 July 2021
COVID-19 Infodemic trends in Africa
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Africa Infodemic Response Alliance, IFRC, UNICEFThis report presents operational recommendations based on monthly COVID-19 online and offline community feedback trends analysis in Africa. It aims to enable evidence-based decision-making at regional and national levels.
1 July 2021
Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland
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SSHAPThis study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of…
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