Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
30 August 2023
Feedback systems – Peer learning webinar slides
Type:
Presentation slidesOrganization:
IFRCPresentation slides from the first IFRC Region of Europe CEA team’s bi-monthly Peer Learning Event. This session, Feedback Mechanisms: How have they developed in your National Society and where are…
30 August 2023
IFRC Europe Peer Learning Events
Type:
WebinarOrganization:
IFRCThe IFRC Region of Europe CEA team’s bi-monthly Peer Learning Events, offer a forum for National Societies to share their experiences and achievements, ask questions and discuss challenges.
9 August 2023
Leveraging community feedback to enhance public health and drought responses
Type:
Case StudyOrganization:
IFRC, Zimbabwe Red CrossThis case study focuses on Zimbabwe Red Cross Society (ZRCS) efforts to prioritise community members in the Chiredzi, Binga, and Mwenezi communities during public health responses to COVID-19 and measles,…
18 May 2023
DREF Cholera-Monkeypox: Community Feedback Report
Type:
ReportOrganization:
Cameroon Red CrossA community feedback report analysing data collected by Cameroon Red Cross volunteers during the DREF Cholera and Monkeypox Risk Communication and Community Engagement activities.
18 May 2023
Malawi Red Cross CEA KatiKati Case Study
Type:
Case StudyOrganization:
IFRC, Malawi Red CrossThe following case study follows the KatiKati initiative which is an SMS based initiative for collecting community feedback that was piloted in a number of African National Societies, including Malawi…
27 February 2023
Hellenic Red Cross Case Study – Video Feedback
Type:
Case StudyOrganization:
Hellenic Red Cross, IFRCA case study by Hellenic Red Cross exploring how video can be used to collect feedback from young people in a more fun and engaging way.
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