Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
27 November 2023
SOP for Managing a Community Feedback Mechanism
Type:
TemplateOrganization:
IFRCA standard operating procedure (SOP) template for managing a community feedback mechanism.
26 October 2023
Establishing a Feedback Mechanism, Azerbaijan Red Crescent
Type:
ReportOrganization:
Azerbaijan Red CrescentPlanning to establish a central feedback mechanism, Azerbaijan Red Crescent carried out preliminary assessments and context analysis to ensure community needs and preferences drove design of the system. This package…
23 October 2023
Feedback Design Workshop Report, Tajikistan
Type:
ReportOrganization:
Finnish Red Cross, German Red Cross, IFRC, Italian Red Cross, Red Crescent Society of TajikistanA report documenting a community feedback workshop and community consultations carried out in the Sughd Region of Tajikistan for the Red Crescent Society of Tajikistan (RCST) as part of the…
3 October 2023
ECHO Programmatic Alliance Case Studies: Feedback
Type:
VideoOrganization:
IFRCIn Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…
25 September 2023
Eswatini Drought FbF: Validating Early Actions with Community Members
Type:
Case StudyOrganization:
British Red Cross, Eswatini Baphalali Red Cross SocietyThis case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by Eswatini Baphalali Red Cross Society (BERCS) between June and July 2022 as…
30 August 2023
Feedback systems – Peer learning webinar slides
Type:
Presentation slidesOrganization:
IFRCPresentation slides from the first IFRC Region of Europe CEA team’s bi-monthly Peer Learning Event. This session, Feedback Mechanisms: How have they developed in your National Society and where are…
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