Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
19 July 2024
Feedback Form Training Slides Asia Pacific
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Training MaterialOrganization:
IFRCThis slide deck explains in detail the feedback form questions, and the instruction on how to download the form to mobile devices and start recording community insights.
19 July 2024
Community Feedback Report Template (Asia Pacific)
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TemplateOrganization:
IFRCA template including example text and comments to share key findings of community feedback analysis. Ensure to adapt with your own findings, logos and remove all comments before publishing your…
18 July 2024
How to Collect and Analyse Community Feedback
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VideoOrganization:
Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video briefly explains the process of feedback collection, from the various feedback mechanisms to the collection and coding of data, analyses, report and next steps. This video was edited…
18 July 2024
How to Engage Older Volunteers
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VideoOrganization:
IFRC, Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video outlines some of the ways older Red Cross/Red Crescent volunteers engage with communities using digital tools and some of the benefits that stem from it. This video was…
17 July 2024
Feedback Kobo Form Template
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TemplateOrganization:
IFRCTemplate for the questions and format of the Kobo form for collecting community data. This template is part of the Asia Pacific feedback kit.
17 July 2024
Feedback Coding Framework Template
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Coding frameworkOrganization:
IFRCAn excel template for coding community feedback. This template is part of the Asia Pacific feedback kit.
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