CEA in Emergencies

Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

IFRC Feedback Toolkit

This toolkit assembles all available resources across the six stages of the feedback cycle.

Visit Toolkit

19 August 2024

Strengthening and expanding feedback mechanisms in the Solomon Islands

Type:

Case Study

Organization:

IFRC, Soloman Islands Red Cross Society

This case story showcases how the Solomon Islands Red Cross Society (SIRCS), with support from IFRC strengthened and expanded its community feedback mechanisms during the implementation of the USAID BHA…

  • Community feedback
  • Hotline
  • Radio
  • Social media

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25 July 2024

IFRC Community Trust Index Cross-Country Analysis in Asia-Pacific

Type:

Report

Organization:

IFRC, Papua New Guinea Red Cross, Philippine Red Cross, Soloman Islands Red Cross Society, Tuvalu Red Cross Society

This study, conducted across Mongolia, the Philippines, Papua New Guinea, the Solomon Islands, and Tuvalu, highlights the importance of trust in humanitarian action, which is crucial for acceptance of support,…

  • Asia Pacific
  • Assessments and surveys
  • Community feedback
  • Perception Survey

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19 July 2024

Feedback Coding Guide Asia Pacific

Type:

Guide

Organization:

IFRC

A step-by-step introduction to coding and analysis of community insights using a coding framework.

  • Asia Pacific
  • Assessments and surveys
  • Community feedback
  • Data analysis

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19 July 2024

Feedback Form Training Slides Asia Pacific

Type:

Training Material

Organization:

IFRC

This slide deck explains in detail the feedback form questions, and the instruction on how to download the form to mobile devices and start recording community insights.

  • Asia Pacific
  • Best practice
  • Community feedback
  • Data collection

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19 July 2024

Community Feedback Report Template (Asia Pacific)

Type:

Template

Organization:

IFRC

A template including example text and comments to share key findings of community feedback analysis. Ensure to adapt with your own findings, logos and remove all comments before publishing your…

  • Asia Pacific
  • Community feedback
  • Data analysis
  • Feedback

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18 July 2024

How to Collect and Analyse Community Feedback

Type:

Video

Organization:

Kyrgyzstan Red Crescent Society, Mongolian Red Cross Society

This video briefly explains the process of feedback collection, from the various feedback mechanisms to the collection and coding of data, analyses, report and next steps. This video was edited…

  • Community feedback
  • Data analysis
  • Data collection

Watch here