CEA and Migration

The resources and tools on this page can be used to incorporate CEA into your migration responses.

Key resources

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

29 June 2019

How to establish and manage a systematic community feedback mechanism

Type:

Tool

Organization:

IFRC

An IFRC guide on ‘How to Establish and Manage a Systematic Community Feedback Mechanism’, which details how to integrate community feedback to improve decision making.

  • Feedback
  • CEA and Migration
  • Monitoring
  • Participation

27 June 2019

Rohingya response rumour tracking

Type:

Publication

Organization:

Internews

A ‘Flying News’ Rumour Bulletin from Internews, which addresses information gaps between humanitarian agencies and refugees Bangladesh. Additional resources are available on the Internews website: https://internews.org/.

  • Communication
  • Information
  • CEA and Migration
  • Participation

27 June 2019

When the rubber hits the road

Type:

Report

Organization:

Humanitarian Advisory Group

A report from the Humanitarian Advisory Group, about local leadership in the first 100 days of the Rohingya crisis response. The report looks at how the global localisation agenda influences…

  • Displacement
  • Emergencies
  • Leadership
  • Migrants

19 June 2019

Engaging people in armed conflict

Type:

Report

Organization:

ICRC

A discussion paper from the ICRC called ‘Engaging People Affected by Armed Conflicts and Other Situations of Violence’. It recommends how to overcome the challenges faced when delivering assistance to…

  • Communication
  • Conflict
  • Disaster
  • Displacement

17 June 2019

CEA Ground Truth Europe migration powerpoint presentation

Type:

Training Material

Organization:

IFRC

A powerpoint presentation about the IFRC’s Ground Truth feedback methodology for migrants in Europe. It details the design, data collection and analysis of the programme in various countries.

  • Displacement
  • Emergencies
  • Migrants
  • CEA and Migration

17 June 2019

CEA in Greece – Feedback Mechanisms Powerpoint presentation

Type:

Training Material

Organization:

IFRC

A presentation from the IFRC’s Budapest CEA workshop, held in March 2017. It provides a summary of feedback mechanisms and images of IFRC communication with local communities.

  • Accountability
  • Feedback
  • Migrants
  • CEA and Migration