CEA and Migration

The resources and tools on this page are designed to support the integration of Community Engagement and Accountability (CEA) into migration responses. They aim to ensure that the voices, needs, and feedback of migrants and affected communities are heard and acted upon at every stage—planning, implementation, monitoring, evaluation, and learning. By embedding CEA throughout, responses become more inclusive, accountable, and effective in addressing the unique challenges faced by people on the move.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

2 June 2021

Module CEA for Humanitarian Service Points (HSP)

Type:

Guide

Organization:

IFRC

IFRC and National Society Humanitarian Service Points implemented in migration crisis response operations are a field-based tool to address the priority needs of migrants. To accompany this work, a manual…

  • CEA and Migration
  • Feedback
  • Spanish
  • Survey

31 March 2021

A guide to community muralisation

Type:

Guide

Organization:

IFRC

Community murals could help CEA practitioners to promote coexistence in public spaces; involving communities, it can be a vehicle for social cohesion and inclusion. This guide presents the steps to…

  • Mural
  • Public space
  • Spanish

8 March 2021

Migrant workers amidst Covid-19: concerns of employment and education

Type:

Report

Organization:

IFRC, Thai Red Cross Society

A report on community feedback from migrant workers in Thailand. This feedback was captured as part the Thai Red Cross Society’s activities for enhancing community’s awareness on COVID-19 which seeks…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Thai

22 February 2021

Community feedback report (Turkey)

Type:

Report

Organization:

IFRC, Turkish Red Crescent

A series of community feedback reports capturing complaints, questions, feedback and rumours collected as part of the IFRC supported COVID-19 response project targeting refugees and host population in Turkey under…

  • Community feedback
  • Complaints
  • COVID-19
  • Epidemics

26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration