CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

Type:

Publication

Organization:

Start Network

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit. It outlines some of the challenges of migration contexts, as well as…

  • Complaints
  • Displacement
  • Feedback
  • French

23 July 2020

Toolkit: “I’ll explain it with clay”

Type:

Tool

Organization:

IFRC

A toolkit containing links to videos which use clay figures to address topics relating to COVID-19, such as stigma and rumours, as well as issues surrounding migration, including social inclusion.…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Spanish

11 June 2020

AVAIL project: Refugees support new arrivals with Life Skills course

Type:

Video

Organization:

British Red Cross

A video on the British Red Cross’ ‘Life Skill’ course. For people who are seeking asylum in the UK, Life Skills courses are designed and delivered by peer educators who…

  • Asylum seekers
  • AVAIL
  • Migrants
  • CEA and Migration

11 June 2020

AVAIL project: Refugee footballers score integration goals with Italian Red Cross

Type:

Video

Organization:

Italian Red Cross

A video on the Italian Red Cross’ refugee football initiative. Capitalising on the popularity of football, the Italian Red Cross is using the sport as a tool to support the…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Football

11 June 2020

AVAIL project: Refugee and host community buddying in Latvia

Type:

Video

Organization:

Latvian Red Cross

A video on the AVAIL project’s “buddies” initiative which matches up new arrivals with local “buddies”. Buddies are volunteers from the local community who are able to provide practical and…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Buddying

4 June 2020

AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales

Type:

Case Study

Organization:

British Red Cross

A case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Migrants