Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
18 July 2024
How to Collect and Analyse Community Feedback
Type:
VideoOrganization:
Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video briefly explains the process of feedback collection, from the various feedback mechanisms to the collection and coding of data, analyses, report and next steps. This video was edited…
18 July 2024
How to Engage Older Volunteers
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VideoOrganization:
IFRC, Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video outlines some of the ways older Red Cross/Red Crescent volunteers engage with communities using digital tools and some of the benefits that stem from it. This video was…
17 July 2024
Feedback Kobo Form Template
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TemplateOrganization:
IFRCTemplate for the questions and format of the Kobo form for collecting community data. This template is part of the Asia Pacific feedback kit.
17 July 2024
Feedback Coding Framework Template
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Coding frameworkOrganization:
IFRCAn excel template for coding community feedback. This template is part of the Asia Pacific feedback kit.
17 July 2024
How to set up KOBO on Android Devices
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GuideOrganization:
IFRCA guide on how to set up kobo on android mobile devices. This presentation is part of the Asia Pacific feedback kit.
16 July 2024
How to Collect Perception Data
Type:
VideoOrganization:
IFRC, Kyrgyzstan Red Crescent Society, Mongolian Red Cross SocietyThis video gives a brief explanation on how data from perception surveys and the trust index is collected, analysed and then published. This video was edited by Maxine Choo Mun…
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