CEA and Migration

The resources and tools on this page are designed to support the integration of Community Engagement and Accountability (CEA) into migration responses. They aim to ensure that the voices, needs, and feedback of migrants and affected communities are heard and acted upon at every stage—planning, implementation, monitoring, evaluation, and learning. By embedding CEA throughout, responses become more inclusive, accountable, and effective in addressing the unique challenges faced by people on the move.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

Type:

Publication

Organization:

Start Network

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit. It outlines some of the challenges of migration contexts, as well as…

  • Complaints
  • Displacement
  • Feedback
  • French

23 July 2020

Toolkit: “I’ll explain it with clay”

Type:

Toolkit

Organization:

IFRC

A toolkit containing links to videos which use clay figures to address topics relating to COVID-19, such as stigma and rumours, as well as issues surrounding migration, including social inclusion.…

  • CEA and Migration
  • Community feedback
  • COVID-19
  • Spanish

11 June 2020

AVAIL project: Refugees support new arrivals with Life Skills course

Type:

Video

Organization:

British Red Cross

A video on the British Red Cross’ ‘Life Skill’ course. For people who are seeking asylum in the UK, Life Skills courses are designed and delivered by peer educators who…

  • Asylum seekers
  • AVAIL
  • Migrants
  • CEA and Migration

11 June 2020

AVAIL project: Refugee footballers score integration goals with Italian Red Cross

Type:

Video

Organization:

Italian Red Cross

A video on the Italian Red Cross’ refugee football initiative. Capitalising on the popularity of football, the Italian Red Cross is using the sport as a tool to support the…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Football

11 June 2020

AVAIL project: Refugee and host community buddying in Latvia

Type:

Video

Organization:

Latvian Red Cross

A video on the AVAIL project’s “buddies” initiative which matches up new arrivals with local “buddies”. Buddies are volunteers from the local community who are able to provide practical and…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Buddying