CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

31 May 2022

CEA activities in Ritsona’s Refugee and Migrant Shelter

Type:

Report

Organization:

Hellenic Red Cross

An overview of the Hellenic Red Cross’ CEA activities in Ritsona’s Refugee and Migrant Shelter in Greece.

  • Community feedback
  • Migrants
  • Refugees
  • Greece

12 April 2022

User journeys of MPC recipients in Lebanon

Type:

Report

Organization:

Ground Truth

This report presents research into the lived experiences, or ‘journeys’ of Syrian refugees in Lebanon receiving multi-purpose cash (MPC) from the World Food Programme (WFP), and is the product of…

  • CEA and Cash
  • Refugees

1 April 2022

Refugees, asylum seekers, and COVID-19 – Greece, United Kingdom and Netherlands

Type:

Case Study

Organization:

IFRC

These case studies look at the approaches National Societies across Europe have adopted to engage marginalised communities in the pandemic response.

  • Co-production
  • COVID-19
  • Migrants
  • CEA and Migration

30 September 2021

Review of the evidence landscape on the RCCE interventions among the Rohingya refugees

Type:

Report

Organization:

Social Science in Humanitarian Action Platform

This report is the first output in a body of work undertaken to identify operationally feasible suggestions to improve risk communication and community engagement efforts (RCCE) with displaced Rohingya people…

  • Conflict
  • Displacement
  • CEA and Health
  • CEA and Migration

8 September 2021

Covid-19 lessons learned workshop report

Type:

Report

Organization:

IFRC, Turkish Red Crescent

This report presents the main findings of the lessons learned workshop that was held by TRCS and IFRC Turkey Delegation to discuss the challenges and best practices from TRCS’ COVID-19…

  • Best practice
  • Lessons learnt
  • CEA and Migration
  • RCCE

2 June 2021

Module CEA for Humanitarian Service Points (HSP)

Type:

Guide

Organization:

IFRC

IFRC and National Society Humanitarian Service Points implemented in migration crisis response operations are a field-based tool to address the priority needs of migrants. To accompany this work, a manual…

  • CEA and Migration
  • Feedback
  • Spanish
  • Survey