CEA in Emergencies

CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

Family Reunification (REPAIR) Toolkit

Explore our new Family Reunification (REPAIR) Toolkit where you’ll find a host of videos, guides, information materials, case studies, and reports which have been developed together with people with lived experience of family reunification.

27 February 2023

Hellenic Red Cross Case Study – Discussion Sessions

Type:

Case Study

Organization:

Hellenic Red Cross, IFRC

This case study explores how the Hellenic Red Cross launched information and discussion sessions with women living in migrant accommodation centres in Greece as a chance for people to share…

  • MHPSS
  • Migrants
  • Psychosocial support
  • Refugees

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3 January 2023

Checklist: Humanitarian Service Points

Type:

Checklist

Organization:

IFRC

This checklist has been created as a quick tool to support National Societies designing, building, and implementing Humanitarian Service Points (HSP), complementary to the Humanitarian Service Points Digital Toolkit.

  • Arabic
  • CEA and Migration
  • French
  • Humanitarian Service Points

Read more

22 November 2022

Humanitarian Service Points Toolkit

Type:

Tool

Organization:

IFRC

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services at key points on migration routes. In this toolkit, you’ll find resources,…

  • Asylum seekers
  • HSP
  • Humanitarian Service Points
  • Migrants

Read more

31 October 2022

Migration messaging (new migration procedure, the Americas)

Type:

Guide

Organization:

IFRC

The CEA and migration teams of the Americas have created a document to inform about the new migration procedure for the entry of Venezuelan citizens to the United States. Key…

  • Americas
  • Messaging
  • CEA and Migration
  • Spanish

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31 May 2022

CEA activities in Ritsona’s Refugee and Migrant Shelter

Type:

Report

Organization:

Hellenic Red Cross

An overview of the Hellenic Red Cross’ CEA activities in Ritsona’s Refugee and Migrant Shelter in Greece.

  • Community feedback
  • Migrants
  • Refugees
  • Greece

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12 April 2022

User journeys of MPC recipients in Lebanon

Type:

Report

Organization:

Ground Truth

This report presents research into the lived experiences, or ‘journeys’ of Syrian refugees in Lebanon receiving multi-purpose cash (MPC) from the World Food Programme (WFP), and is the product of…

  • CEA and Cash
  • Refugees

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