CEA and Migration

The resources and tools on this page can be used to incorporate CEA into your migration responses.

Key resources

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 February 2021

Community feedback report (Turkey)

Type:

Report

Organization:

IFRC, Turkish Red Crescent

A series of community feedback reports capturing complaints, questions, feedback and rumours collected as part of the IFRC supported COVID-19 response project targeting refugees and host population in Turkey under…

  • Community feedback
  • Complaints
  • COVID-19
  • Epidemics

26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

Type:

Publication

Organization:

Start Network

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit. It outlines some of the challenges of migration contexts, as well as…

  • Complaints
  • Displacement
  • Feedback
  • French

23 July 2020

Toolkit: “I’ll explain it with clay”

Type:

Tool

Organization:

IFRC

A toolkit containing links to videos which use clay figures to address topics relating to COVID-19, such as stigma and rumours, as well as issues surrounding migration, including social inclusion.…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Spanish