CEA in Emergencies

Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

IFRC Feedback Toolkit

This toolkit assembles all available resources across the six stages of the feedback cycle.

Visit Toolkit

New

8 April 2025

Strengthening the Community Response to Mpox: Lessons Learned from Feedback in Cameroon

Type:

Report

Organization:

Cameroon Red Cross, IFRC

This report captures data from community feedback collected by the Cameroon Red Cross in October 2024, in response to the Mpox outbreak. The feedback helped adapt interventions to local needs…

  • CEA and Health
  • Community feedback
  • French
  • Mpox

Read more

New

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

Type:

Video

Organization:

Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…

  • Accountability
  • Advocacy
  • Asylum
  • Asylum seekers

Watch here

New

31 March 2025

Suggestion Boxes: Case Study and Guidance from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

A case study of the Hellenic Red Cross use of Suggestion Boxes alongside other engagement channels in Accommodation Centres for Unnacommpanied Young People in Greece. Includes tips and guidance for…

  • Accountability
  • Adaptive management
  • Asylum
  • Asylum seekers

Read more

New

31 March 2025

Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024

Type:

Report

Organization:

Hungarian Red Cross

Summary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…

  • Accountability
  • CEA and Cash
  • CEA and Migration
  • Community feedback

Read more

New

27 March 2025

Through Their Eyes- A Collection of Community Stories

Type:

Booklet

Organization:

Bangladesh Red Crescent Society

This booklet showcases stories from youth volunteers who used Photovoice—a visual storytelling method—to capture community feedback and concerns.

  • Participatory action research
  • Participatory video
  • Photovoice
  • Storytelling

Read more

New

17 March 2025

Community Feedback Report: Nepal Red Cross Society (January 2025)

Type:

Report

Organization:

Nepal Red Cross

This report presents the feedback received by Nepal Red Cross through its national feedback mechanism in January 2025. These monthly reports enable Nepal Red Cross to respond quickly to community…

  • Community feedback

Read more