Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
11 February 2025
CEA CoP: Community Feedback, 30th January 2025
Type:
MeetingOrganization:
Cameroon Red Cross, Nigerian Red Cross, Uganda Red CrossThis session focused on Community Feedback, featuring experiences from movement colleagues on designing, documenting, and responding to feedback. It included presentations on Uganda Red Cross’ digital feedback mechanism, Nigerian Red…
15 January 2025
Child-Friendly Feedback Mechanisms: Guide and Toolkit
Type:
GuideOrganization:
Plan InternationalThis guide supports users in creating or enhancing child-friendly feedback mechanisms in humanitarian settings, offering step-by-step guidance and tools to design and implement these mechanisms with children, young people, and…
15 January 2025
Community Feedback and Response Mechanism – Checklist
Type:
ChecklistOrganization:
Plan InternationalThis checklist guides users in designing CFRM during proposal or inception stages and serves as a tool to assess and improve CFRM quality for ongoing projects.
16 December 2024
Türkiye Earthquake CEA Report: Feb. 2023 – Sept. 2024
Type:
ReportOrganization:
IFRC, Turkish Red CrescentThis report highlights how TRCS has engaged with communities affected by the earthquake in February 2023 and how feedback has been collected and used to shape ongoing activities.
13 November 2024
All About Data: Introduction to Canva
Type:
WebinarOrganization:
IFRCThis webinar series demystifies the process of working with data using Excel, PowerBI, and Canva and provides participants with the foundational skills needed to effectively understand and utilise community feedback.…
6 November 2024
Evidence Based Programming: Lessons from IFRC
Type:
VideoOrganization:
British Red Cross, IFRC, Kenya Red CrossIn this video, CEA Delegate Elisabeth Ganter Restrepo shares advice and learnings on evidence-based programming, including how to better manage a community feedback mechanism (CFM).
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