Complaints handling policy BDRCS

Resource details

Resource details

Resource type: Tool

Organisation: Bangladesh Red Cross, Timor-Leste Red Cross Society

Region: Asia-Pacific

Category: Complaints and feedback

Tags: Accountability, Feedback

Publication year: 2019

Language: English

Description

Description

The Bangladesh Red Crescent Society’s complaints handling policy. This document covers the key principles of complaints reporting, monitoring and recording, as well as complaint resolution.
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