Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

New

13 July 2022

Feedback report, Ukraine and impacted countries crisis

Type:

Report

Organization:

IFRC, Polish Red Cross

A feedback report capturing community feedback on the Ukraine and impacted countries crisis via information lines and social media listening. This feedback includes emerging questions, concerns and priorities and recommendations.

  • Community feedback
  • Conflict
  • Hotline
  • Social media
  • Ukraine
New

12 July 2022

Community feedback report writing session

Type:

Video

Organization:

IFRC

A recorded session on how to write community feedback reports given by IFRC’s feedback consultant Kia Obang.

  • Asia Pacific
  • Community feedback

7 July 2022

Community feedback report Asia Pacific region (feb-may 2022)

Type:

Report

Organization:

IFRC

A community feedback report documenting community questions on COVID-19 in Asia Pacific, including questions on vaccination centres for booster shots, blood donations related to COVID-19, and other rumours on vaccines safety.

  • Community feedback
  • COVID-19
  • Vaccines

30 May 2022

Adapting an Ebola feedback mechanism for COVID-19

Type:

Case Study

Organization:

IFRC, UNICEF, Social + behaviour change, Croix-rouge du Congo

A case study on how, in DRC, an interagency community feedback mechanism originally established to better understand people’s perceptions of the Ebola virus has been adapted to gather insights on COVID-19, helping to guide and shape the response at local and national levels.

  • Community feedback
  • COVID-19
  • DRC
  • Ebola
  • Epidemics

13 April 2022

Community feedback webinar series | COVID-19 vaccine boosters

Type:

Webinar

Organization:

IFRC

The community Feedback Webinar series aims to leverage RCCE/CEA technical support to strengthen the responses to COVID-19 undertaken by each African National Society by promoting monthly interactive discussions and peer learning opportunities across the Africa region. This time we will be discussing how to address concerns and misinformation around COVID-19 boosters joined by the Malawi Red Cross. Brief reports in English and French are also available to support the discussions.

  • Feedback
  • French
  • Misinformation/ rumours
  • Vaccines
  • Webinar

1 April 2022

Feedback in COVID-19 real-time tracking of community views – case studies from Belarus, Romania, and Turkey

Type:

Case Study

Organization:

IFRC

These case studies looks at some of the different approaches National Societies have taken to feedback mechanisms, the choices they have made based on their different contexts, the benefits and limitations they have experienced, and the best practices they have discovered.

  • Feedback mechanism
  • KoBo