Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

13 April 2022

Community feedback webinar series | COVID-19 vaccine boosters

Type:

Webinar

Organization:

IFRC

The community Feedback Webinar series aims to leverage RCCE/CEA technical support to strengthen the responses to COVID-19 undertaken by each African National Society by promoting monthly interactive discussions and peer learning opportunities across the Africa region. This time we will be discussing how to address concerns and misinformation around COVID-19 boosters joined by the Malawi Red Cross. Brief reports in English and French are also available to support the discussions.

  • Feedback
  • French
  • Misinformation/ rumours
  • Vaccines
  • Webinar

1 March 2022

Complaints and Feedback Mechanisms – Closing the feedback loop

Type:

Video

Organization:

Lebanese Red Cross

In this video, Ibrahim, Lebanese Red Cross PMER Coordinator for the Medico-Social sector, takes us through the process of collecting, analysing and responding to service users’ feedback.

  • Arabic
  • Feedback
  • Lebanon

1 December 2021

Community feedback webinar: COVID-19 is not real or does not exist

Type:

Webinar

Organization:

IFRC

A webinar on gathering Covid-19 community feedback which aims to encourage peer to peer learning and recommendations among African National Societies. Webinar slides and the webinar’s corresponding feedback report can be found under the ‘related links’ section of this page.

  • Community feedback
  • COVID-19
  • French
  • Perceptions

1 December 2021

Focus group discussion guide

Type:

Guide

Organization:

Finnish Red Cross

The Finnish Red Cross have developed focus group discussion guidance and questions to investigate social norms in communities using short vignettes. The guide and questions cover sensitive topics such as female genital mutilation, early child marriage and sexual and gender-based violence.

  • Violence
  • Focus group discussion
  • Sexual violence
  • FGM

14 July 2021

NFI distribution survey report

Type:

Report

Organization:

Hellenic Red Cross

A report on the results of a survey carried out in May 2021 on the distribution of non-food items to the residents of the Lesvos Identification Centre (Karatepe) in Greece on behalf of the Hellenic RC.

  • Community feedback
  • Migration
  • Refugees
  • Survey

2 June 2021

Module CEA for Humanitarian Service Points (HSP)

Type:

Guide

Organization:

IFRC

IFRC and National Society Humanitarian Service Points implemented in migration crisis response operations are a field-based tool to address the priority needs of migrants. To accompany this work, a manual on integrating the CEA approach has been developed for these service points.

  • Feedback
  • Migration
  • Spanish
  • Survey