Case studies: Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

4 June 2020

AVAIL project: How to ensure a meaningful participation of experts-by-experience in policy conversations

Type:

Case Study

Organization:

British Red Cross

This case study draws on previous engagements of the VOICES Network, and discusses the value of the participation of experts-by-experience in policy conversations that are taking place throughout senior-level meetings, providing learning on how to achieve meaningful engagement.

  • Asylum
  • Asylum seekers
  • AVAIL
  • Displacement

4 June 2020

AVAIL project: Feedback from the AVAIL buddying activities

Type:

Case Study

Organization:

Latvian Red Cross

A case study on the Irish Red Cross’ and Latvian Red Cross’ ‘buddying activities’. Part of the AVAIL project, buddies are volunteers from the local community who are able to provide practical and emotional support, as well as opening doors to local networks, to help people ease their way into the new culture, society and community.

  • Asylum
  • Asylum seekers
  • AVAIL
  • Buddying

2 April 2020

Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki

Type:

Case Study

Organization:

IFRC

This case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to understand better the aspect of the challenges that the migrants and refugees face in their daily life in Thessaloniki.

  • Assessments
  • Migrants
  • CEA and Migration
  • Refugees

2 April 2020

Case study: Setting up a complaints and response mechanism

Type:

Case Study

Organization:

Turkish Red Crescent

This case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also be watched as a video, here: https://youtu.be/ZKRBw1ABh0s

  • Community feedback
  • Complaints
  • Response

2 April 2020

Institutionalising CEA: A case study from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

This case study illustrates the actions that were taken to institutionalise Community Engagement and Accountability (CEA) – not as a standalone programme but as a cross-cutting approach integrated across Hellenic Red Cross’ domestic activities.

  • Case study
  • Institutionalisation
  • Migrants
  • Refugees

2 April 2020

Strategy language project

Type:

Case Study

Organization:

British Red Cross

A case study on the development the British Red Cross (BRC) new Corporate Strategy. This strategy aims to be people centred by bringing in the voices of different groups from within and outside the BRC to make sure that the strategy reflected each of these groups’ needs.

  • Case study
  • Corporate Strategy
  • Institutionalisation