Case studies: Europe
Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.
2 April 2020
Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki
Type:
Case StudyOrganization:
IFRCThis case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to understand better the aspect of the challenges that the migrants and refugees face in their daily life in Thessaloniki.
2 April 2020
Case study: Setting up a complaints and response mechanism
Type:
Case StudyOrganization:
Turkish Red CrescentThis case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also be watched as a video, here: https://youtu.be/ZKRBw1ABh0s
2 April 2020
Institutionalising CEA: A case study from the Hellenic Red Cross
Type:
Case StudyOrganization:
Hellenic Red CrossThis case study illustrates the actions that were taken to institutionalise Community Engagement and Accountability (CEA) – not as a standalone programme but as a cross-cutting approach integrated across Hellenic Red Cross’ domestic activities.
2 April 2020
Strategy language project
Type:
Case StudyOrganization:
British Red CrossA case study on the development the British Red Cross (BRC) new Corporate Strategy. This strategy aims to be people centred by bringing in the voices of different groups from within and outside the BRC to make sure that the strategy reflected each of these groups’ needs.
29 June 2019
Monitoring Perceptions of People Served by the Red Cross in Austria: a case study by IFRC
Type:
Case StudyOrganization:
IFRCAn IFRC case study on ‘Monitoring Perceptions of People Served by the Red Cross in Austria and Their Field Staff’. https://groundtruthsolutions.org/.
29 June 2019
Tracking Migrant Perception in Italy: a case study by IFRC
Type:
Case StudyOrganization:
IFRCAn IFRC case study produced by Ground Truth on ‘Tracking Migrant Perceptions in Italy’, which includes perception surveys. More resources are available on the Ground Truth website: https://groundtruthsolutions.org/.
Page 4 of 6