Case studies: Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

2 April 2020

Case study: Setting up a complaints and response mechanism

Type:

Case Study

Organization:

Turkish Red Crescent

This case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also…

  • Community feedback
  • Complaints
  • Response

2 April 2020

Institutionalising CEA: A case study from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

This case study illustrates the actions that were taken to institutionalise Community Engagement and Accountability (CEA) – not as a standalone programme but as a cross-cutting approach integrated across Hellenic…

  • Case study
  • Institutionalisation
  • Migrants
  • Refugees

2 April 2020

Strategy language project

Type:

Case Study

Organization:

British Red Cross

A case study on the development the British Red Cross (BRC) new Corporate Strategy. This strategy aims to be people centred by bringing in the voices of different groups from…

  • Case study
  • Corporate Strategy
  • Institutionalisation

29 June 2019

Monitoring Perceptions of People Served by the Red Cross in Austria: a case study by IFRC

Type:

Case Study

Organization:

IFRC

An IFRC case study on ‘Monitoring Perceptions of People Served by the Red Cross in Austria and Their Field Staff’. https://groundtruthsolutions.org/.

  • Assessments and surveys
  • CEA and Migration
  • Monitoring
  • Restoring family links

29 June 2019

Tracking Migrant Perception in Italy: a case study by IFRC

Type:

Case Study

Organization:

IFRC

An IFRC case study produced by Ground Truth on ‘Tracking Migrant Perceptions in Italy’, which includes perception surveys. More resources are available on the Ground Truth website: https://groundtruthsolutions.org/.

  • Assessments and surveys
  • Asylum seekers
  • CEA and Migration
  • Migrants

29 June 2019

Service review and development – IL Gofal Service

Type:

Case Study

Organization:

British Red Cross

A co-production case study from the British Red Cross detailing how service users were involved in the review and development of an independent living (IL) service in Wales (Gofal).

  • Case study
  • Community feedback
  • Feedback
  • CEA and Migration