Case studies: Europe
Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.
14 December 2020
CEA in Greek lessons
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Hellenic Red Cross, IFRCA case study on the implementation of a feedback mechanism designed to understand the effectiveness and appropriateness of Greek languages classes attended by migrants and refugees in Thessaloniki, particularly looking…
4 June 2020
AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales
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British Red CrossA case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66…
4 June 2020
AVAIL project: How to ensure a meaningful participation of experts-by-experience in policy conversations
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British Red CrossThis case study draws on previous engagements of the VOICES Network, and discusses the value of the participation of experts-by-experience in policy conversations that are taking place throughout senior-level meetings,…
4 June 2020
AVAIL project: Feedback from the AVAIL buddying activities
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Latvian Red CrossA case study on the Irish Red Cross’ and Latvian Red Cross’ ‘buddying activities’. Part of the AVAIL project, buddies are volunteers from the local community who are able to…
2 April 2020
Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki
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IFRCThis case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to…
2 April 2020
Case study: Setting up a complaints and response mechanism
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Turkish Red CrescentThis case study details the setting up a complaints and response mechanism at the Turkish Red Crescent’s Community Centres in Ankara, Izmir, Konya and Gaziantep. The case study can also…
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