Case studies: Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

31 August 2021

Digital Contact tracing in Europe – Building trust with transparency

Type:

Case Study

Organization:

WHO

This case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was crucial in the use and promotion of the APP.

  • App
  • Contact tracing
  • Technology
  • Trust

29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Type:

Case Study

Organization:

Red Crescent of Kazakhstan

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people had identified as a place they go for information on COVID-19. This case study looks at the current successes, challenges and reflection areas that the bot has generated and how the National Society is responding to them.

  • AI (Artificial Intelligence)
  • Chatbot
  • Information
  • Technology

1 July 2021

Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland

Type:

Case Study

Organization:

SSHAP

This study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of 2020.

  • Stigma prevention

19 April 2021

Survey on the migrant’s population information needs, regarding health issues (Covid-19)

Type:

Case Study

Organization:

Hellenic Red Cross

The aim of this survey is to understand people’s knowledge and perceptions around COVID-19, and use these to inform how the Hellenic Red Cross seeks to address migrants’ information needs around the virus.

  • Community feedback
  • Migrants
  • Perceptions
  • Survey

14 December 2020

CEA in Greek lessons

Type:

Case Study

Organization:

Hellenic Red Cross, IFRC

A case study on the implementation of a feedback mechanism designed to understand the effectiveness and appropriateness of Greek languages classes attended by migrants and refugees in Thessaloniki, particularly looking at online and distance learning solutions put in place in response to COVID-19.

  • Case study
  • Community feedback
  • Data collection
  • Feedback

4 June 2020

AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales

Type:

Case Study

Organization:

British Red Cross

A case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66 newly arrived refugees and asylum seekers.

  • Asylum
  • Asylum seekers
  • AVAIL
  • Migrants