CEA and Migration

The resources and tools on this page can be used to incorporate CEA into your migration responses.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

2 July 2019

Talk with migrants, not about them

Type:

Video

Organization:

IFRC

A video which forms part of an awareness campaign by the Norwegian Red Cross, encouraging people to ‘Talk With Migrants, Not About Them’, to reduce xenophobia and eradicate hostile attitudes…

  • Displacement
  • Migrants
  • CEA and Migration

2 July 2019

How West African migrants engage with migration information en-route to Europe

Type:

Report

Organization:

EU Publications

A report from the EU Publications Office, entitled: ‘How West African Migrants Engage with Migration Information en-route to Europe’. It supports the development of a strategic communications campaign for migrants.

  • Displacement
  • Information as aid
  • Migrants
  • CEA and Migration

1 July 2019

Youth and migration in Europe

Type:

Training Material

Organization:

IFRC

A powerpoint presentation about the IFRC’s European Youth Network. It details the youth work of the various national societies and the challenges they face.

  • Displacement
  • Migrants
  • CEA and Migration
  • Youth

29 June 2019

Tracking Migrant Perception in Italy: a case study by IFRC

Type:

Case Study

Organization:

IFRC

An IFRC case study produced by Ground Truth on ‘Tracking Migrant Perceptions in Italy’, which includes perception surveys. More resources are available on the Ground Truth website: https://groundtruthsolutions.org/.

  • Assessments and surveys
  • Asylum seekers
  • CEA and Migration
  • Migrants

29 June 2019

How to establish and manage a systematic community feedback mechanism

Type:

Tool

Organization:

IFRC

An IFRC guide on ‘How to Establish and Manage a Systematic Community Feedback Mechanism’, which details how to integrate community feedback to improve decision making.

  • Feedback
  • CEA and Migration
  • Monitoring
  • Participation

27 June 2019

Rohingya response rumour tracking

Type:

Publication

Organization:

Internews

A ‘Flying News’ Rumour Bulletin from Internews, which addresses information gaps between humanitarian agencies and refugees Bangladesh. Additional resources are available on the Internews website: https://internews.org/.

  • Communication
  • Information
  • CEA and Migration
  • Participation