CEA and Migration

The resources and tools on this page are designed to support the integration of Community Engagement and Accountability (CEA) into migration responses. They aim to ensure that the voices, needs, and feedback of migrants and affected communities are heard and acted upon at every stage—planning, implementation, monitoring, evaluation, and learning. By embedding CEA throughout, responses become more inclusive, accountable, and effective in addressing the unique challenges faced by people on the move.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

2 April 2020

Including migrants and displaced people in preparedness and response activities: MENA

Type:

Tool

Organization:

IFRC

This document provides guidance for MENA (Middle East and North Africa) National Societies on how to include migrants and displaced people in COVID-19 preparedness and response activities.

  • Camps
  • COVID-19
  • Disease
  • Emergencies

2 April 2020

Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki

Type:

Case Study

Organization:

IFRC

This case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to…

  • Assessments and surveys
  • CEA and Migration
  • Migrants
  • Refugees

30 March 2020

CEA assessment report – community based migration programme in Turkey

Type:

Report

Organization:

IFRC

An assessment report analysing information needs, access to and preferences in using communication channels, community structures, social cohesion and behaviours of refugees and host communities in Turkey, and staff and…

  • Assessments and surveys
  • Communication
  • Refugees

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Type:

Report

Organization:

British Red Cross, Ground Truth

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism with migrant populations on the move.

  • Feedback
  • Participation

2 July 2019

Talk with migrants, not about them

Type:

Video

Organization:

IFRC

A video which forms part of an awareness campaign by the Norwegian Red Cross, encouraging people to ‘Talk With Migrants, Not About Them’, to reduce xenophobia and eradicate hostile attitudes…

  • Displacement
  • Migrants
  • CEA and Migration

2 July 2019

How West African migrants engage with migration information en-route to Europe

Type:

Report

Organization:

EU Publications

A report from the EU Publications Office, entitled: ‘How West African Migrants Engage with Migration Information en-route to Europe’. It supports the development of a strategic communications campaign for migrants.

  • Displacement
  • Information as aid
  • Migrants
  • CEA and Migration