CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

2 July 2019

Talk with migrants, not about them

Type:

Video

Organization:

IFRC

A video which forms part of an awareness campaign by the Norwegian Red Cross, encouraging people to ‘Talk With Migrants, Not About Them’, to reduce xenophobia and eradicate hostile attitudes…

  • Displacement
  • Migrants
  • CEA and Migration

2 July 2019

How West African migrants engage with migration information en-route to Europe

Type:

Report

Organization:

EU Publications

A report from the EU Publications Office, entitled: ‘How West African Migrants Engage with Migration Information en-route to Europe’. It supports the development of a strategic communications campaign for migrants.

  • Displacement
  • Information as aid
  • Migrants
  • CEA and Migration

1 July 2019

Youth and migration in Europe

Type:

Training Material

Organization:

IFRC

A powerpoint presentation about the IFRC’s European Youth Network. It details the youth work of the various national societies and the challenges they face.

  • Displacement
  • Migrants
  • CEA and Migration
  • Youth

29 June 2019

Tracking Migrant Perception in Italy: a case study by IFRC

Type:

Case Study

Organization:

IFRC

An IFRC case study produced by Ground Truth on ‘Tracking Migrant Perceptions in Italy’, which includes perception surveys. More resources are available on the Ground Truth website: https://groundtruthsolutions.org/.

  • Assessments and surveys
  • Asylum seekers
  • CEA and Migration
  • Migrants

29 June 2019

How to establish and manage a systematic community feedback mechanism

Type:

Tool

Organization:

IFRC

An IFRC guide on ‘How to Establish and Manage a Systematic Community Feedback Mechanism’, which details how to integrate community feedback to improve decision making.

  • Feedback
  • CEA and Migration
  • Monitoring
  • Participation

27 June 2019

Rohingya response rumour tracking

Type:

Publication

Organization:

Internews

A ‘Flying News’ Rumour Bulletin from Internews, which addresses information gaps between humanitarian agencies and refugees Bangladesh. Additional resources are available on the Internews website: https://internews.org/.

  • Communication
  • Information
  • CEA and Migration
  • Participation