CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

31 March 2021

A guide to community muralisation

Type:

Guide

Organization:

IFRC

Community murals could help CEA practitioners to promote coexistence in public spaces; involving communities, it can be a vehicle for social cohesion and inclusion. This guide presents the steps to…

  • Mural
  • Public space
  • Spanish

8 March 2021

Migrant workers amidst Covid-19: concerns of employment and education

Type:

Report

Organization:

IFRC, Thai Red Cross Society

A report on community feedback from migrant workers in Thailand. This feedback was captured as part the Thai Red Cross Society’s activities for enhancing community’s awareness on COVID-19 which seeks…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Thai

22 February 2021

Community feedback report (Turkey)

Type:

Report

Organization:

IFRC, Turkish Red Crescent

A series of community feedback reports capturing complaints, questions, feedback and rumours collected as part of the IFRC supported COVID-19 response project targeting refugees and host population in Turkey under…

  • Community feedback
  • Complaints
  • COVID-19
  • Epidemics

26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies