CEA and Migration

The resources and tools on this page can be used to incorporate CEA into your migration responses.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

31 March 2021

A guide to community muralisation

Type:

Guide

Organization:

IFRC

Community murals could help CEA practitioners to promote coexistence in public spaces; involving communities, it can be a vehicle for social cohesion and inclusion. This guide presents the steps to…

  • Mural
  • Public space
  • Spanish

8 March 2021

Migrant workers amidst Covid-19: concerns of employment and education

Type:

Report

Organization:

IFRC, Thai Red Cross Society

A report on community feedback from migrant workers in Thailand. This feedback was captured as part the Thai Red Cross Society’s activities for enhancing community’s awareness on COVID-19 which seeks…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Thai

22 February 2021

Community feedback report (Turkey)

Type:

Report

Organization:

IFRC, Turkish Red Crescent

A series of community feedback reports capturing complaints, questions, feedback and rumours collected as part of the IFRC supported COVID-19 response project targeting refugees and host population in Turkey under…

  • Community feedback
  • Complaints
  • COVID-19
  • Epidemics

26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies