CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

30 September 2021

Review of the evidence landscape on the RCCE interventions among the Rohingya refugees

Type:

Report

Organization:

Social Science in Humanitarian Action Platform

This report is the first output in a body of work undertaken to identify operationally feasible suggestions to improve risk communication and community engagement efforts (RCCE) with displaced Rohingya people…

  • Conflict
  • Displacement
  • CEA and Health
  • CEA and Migration

8 September 2021

Covid-19 lessons learned workshop report

Type:

Report

Organization:

IFRC, Turkish Red Crescent

This report presents the main findings of the lessons learned workshop that was held by TRCS and IFRC Turkey Delegation to discuss the challenges and best practices from TRCS’ COVID-19…

  • Best practice
  • CEA and Migration
  • Lessons learnt
  • RCCE

2 June 2021

Module CEA for Humanitarian Service Points (HSP)

Type:

Guide

Organization:

IFRC

IFRC and National Society Humanitarian Service Points implemented in migration crisis response operations are a field-based tool to address the priority needs of migrants. To accompany this work, a manual…

  • CEA and Migration
  • Feedback
  • Spanish
  • Survey

31 March 2021

A guide to community muralisation

Type:

Guide

Organization:

IFRC

Community murals could help CEA practitioners to promote coexistence in public spaces; involving communities, it can be a vehicle for social cohesion and inclusion. This guide presents the steps to…

  • Mural
  • Public space
  • Spanish

8 March 2021

Migrant workers amidst Covid-19: concerns of employment and education

Type:

Report

Organization:

IFRC, Thai Red Cross Society

A report on community feedback from migrant workers in Thailand. This feedback was captured as part the Thai Red Cross Society’s activities for enhancing community’s awareness on COVID-19 which seeks…

  • Community feedback
  • COVID-19
  • CEA and Migration
  • Thai

22 February 2021

Community feedback report (Turkey)

Type:

Report

Organization:

IFRC, Turkish Red Crescent

A series of community feedback reports capturing complaints, questions, feedback and rumours collected as part of the IFRC supported COVID-19 response project targeting refugees and host population in Turkey under…

  • Community feedback
  • Complaints
  • COVID-19
  • Epidemics