Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
19 August 2025
Building Trust Through Feedback: Mali Red Cross
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VideoOrganization:
British Red Cross, Mali Red CrossIn this video, Fatoumata Sow, National Coordinator on PGI/CEA for the Mali Red Cross, explains how the national society is institutionalising Community Engagement and Accountability (CEA) through local complaint management…
19 August 2025
Strengthening Flood Response Through Feedback: Burkinabe Red Cross Society
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VideoOrganization:
British Red Cross, Burkinabe Red Cross SocietyIn this video, Léa Balima, CEA and PGI Focal Point at the Burkinabe Red Cross Society, shares how the national society introduced a community feedback mechanism during their response to…
30 July 2025
Voices That Matter: Adapting Recovery Through Community Feedback
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Case StudyOrganization:
IFRCThis story highlights the importance of actively listening to communities and local stakeholders to ensure a more effective and inclusive response. By engaging in dialogue during the Karnali Earthquake Response…
26 June 2025
Community Driven Cyclone recovery in Bangladesh
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Case StudyOrganization:
Bangladesh Red Crescent Society, IFRCThis case study details the community-driven recovery efforts in Bangladesh following Cyclone Remal, emphasising participation, empowerment, and resilience. Rather than delivering aid through a top-down model, BDRCS prioritised a participatory…
9 June 2025
Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad
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Case StudyOrganization:
Red Cross of ChadThis case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with…
19 May 2025
Strategy Refresh Insights: Community Listening Activities Summary Report
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ReportOrganization:
British Red CrossA summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.
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