Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
17 March 2025
A Glance of 2024 Community Feedback Report: Nepal Red Cross Society
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InfographicOrganization:
Nepal Red CrossThis infographic summarises the feedback received by Nepal red Cross in 2024. It highlights the effectiveness of Nepal Red Cross’s feedback mechanisms and demonstrates how data documentation and analysis have…
13 March 2025
Community Feedback Report 2024: Nepal Red Cross Society
Type:
ReportOrganization:
Nepal Red CrossThis report highlights the Nepal Red Cross’s national feedback mechanism, which collected and addressed community input throughout 2024. Serving over 3,000 individuals, it ensured timely responses to suggestions, questions, and…
11 February 2025
CEA CoP: Community Feedback, 30th January 2025
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MeetingOrganization:
Cameroon Red Cross, Nigerian Red Cross, Uganda Red CrossThis Community of Practice (CoP) session focused on Community Feedback, featuring experiences from movement colleagues on designing, documenting, and responding to feedback. It included presentations on Uganda Red Cross’ digital…
15 January 2025
Child-Friendly Feedback Mechanisms: Guide and Toolkit
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GuideOrganization:
Plan InternationalThis guide supports users in creating or enhancing child-friendly feedback mechanisms in humanitarian settings, offering step-by-step guidance and tools to design and implement these mechanisms with children, young people, and…
15 January 2025
Community Feedback and Response Mechanism – Checklist
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ChecklistOrganization:
Plan InternationalThis checklist guides users in designing CFRM during proposal or inception stages and serves as a tool to assess and improve CFRM quality for ongoing projects.
16 December 2024
Türkiye Earthquake CEA Report: Feb. 2023 – Sept. 2024
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ReportOrganization:
IFRC, Turkish Red CrescentThis report highlights how TRCS has engaged with communities affected by the earthquake in February 2023 and how feedback has been collected and used to shape ongoing activities.
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