Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
12 September 2024
Community Listening Report on Shelter Assistance Needs After the Herat Earthquake in Afghanistan – Male
Type:
ReportOrganization:
Afghan Red Crescent Society, IFRCThis report presents findings from focus group discussions (FGDs) carried out by Afghan Red Crescent Society’s (ARCS) with male community members eight months after the Herat earthquake. The focus of…
10 September 2024
Solomon Islands Feedback Reports
Type:
ReportOrganization:
IFRC, Soloman Islands Red Cross SocietyThese feedback reports are based on community insights collected in Gizo, Kolombangara and Aimela, Malaita. The insights were collected through face-to-face feedback collection by Solomon Islands Red Cross Society (SIRCS)…
2 September 2024
Video Presentation: Community Centre Feedback Mechanism in Türkiye.
Type:
VideoOrganization:
Turkish Red CrescentA short video explaining the feedback mechanism established at Turkish Red Crescent Community Centres.
19 August 2024
Strengthening and expanding feedback mechanisms in the Solomon Islands
Type:
Case StudyOrganization:
IFRC, Soloman Islands Red Cross SocietyThis case story showcases how the Solomon Islands Red Cross Society (SIRCS), with support from IFRC strengthened and expanded its community feedback mechanisms during the implementation of the USAID BHA…
25 July 2024
IFRC Community Trust Index Cross-Country Analysis in Asia-Pacific
Type:
ReportOrganization:
IFRC, Papua New Guinea Red Cross, Philippine Red Cross, Soloman Islands Red Cross Society, Tuvalu Red Cross SocietyThis study, conducted across Mongolia, the Philippines, Papua New Guinea, the Solomon Islands, and Tuvalu, highlights the importance of trust in humanitarian action, which is crucial for acceptance of support,…
19 July 2024
Feedback Coding Guide Asia Pacific
Type:
GuideOrganization:
IFRCA step-by-step introduction to coding and analysis of community insights using a coding framework.
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