Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
23 October 2023
Feedback Design Workshop Report, Tajikistan
Type:
ReportOrganization:
Finnish Red Cross, German Red Cross, IFRC, Italian Red Cross, Red Crescent Society of TajikistanA report documenting a community feedback workshop and community consultations carried out in the Sughd Region of Tajikistan for the Red Crescent Society of Tajikistan (RCST) as part of the…
3 October 2023
ECHO Programmatic Alliance Case Studies: Feedback
Type:
VideoOrganization:
IFRCIn Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…
25 September 2023
Eswatini Drought FbF: Validating Early Actions with Community Members
Type:
Case StudyOrganization:
British Red Cross, Eswatini Baphalali Red Cross SocietyThis case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by Eswatini Baphalali Red Cross Society (BERCS) between June and July 2022 as…
30 August 2023
Feedback systems – Peer learning webinar slides
Type:
Presentation slidesOrganization:
IFRCPresentation slides from the first IFRC Region of Europe CEA team’s bi-monthly Peer Learning Event. This session, Feedback Mechanisms: How have they developed in your National Society and where are…
30 August 2023
IFRC Europe Peer Learning Events
Type:
WebinarOrganization:
IFRCThe IFRC Region of Europe CEA team’s bi-monthly Peer Learning Events, offer a forum for National Societies to share their experiences and achievements, ask questions and discuss challenges.
9 August 2023
Leveraging community feedback to enhance public health and drought responses
Type:
Case StudyOrganization:
IFRC, Zimbabwe Red CrossThis case study focuses on Zimbabwe Red Cross Society (ZRCS) efforts to prioritise community members in the Chiredzi, Binga, and Mwenezi communities during public health responses to COVID-19 and measles,…
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