Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
6 November 2024
Africa CEA Learning Event: Tips on closing the feedback loop
Type:
VideoOrganization:
British Red Cross, IFRC, Kenya Red Cross, Malawi Red Cross, Uganda Red CrossIn this video, participants of the Africa CEA Learning Event share tips on how to close the feedback loop, including the importance of disseminating feedback with different team members and…
3 November 2024
All About Data: Power BI
Type:
WebinarOrganization:
IFRCThis second webinar in the All About Data series demystifying the process of working with data, focusses on Power BI and provides participants with an introduction to using the application,…
15 October 2024
All About Data: Understanding Community Data Using Excel
Type:
WebinarOrganization:
IFRCThis webinar series demystifies the process of working with data using Excel, PowerBI, and Canva and provides participants with the foundational skills needed to effectively understand and utilise community feedback.…
30 September 2024
Community Listening Report on Shelter Assistance Needs After the Herat Earthquake in Afghanistan – Female
Type:
ReportOrganization:
Afghan Red Crescent Society, IFRCThis report presents findings from focus group discussions (FGDs) carried out by Afghan Red Crescent Society’s (ARCS) with female community members after the Herat earthquake. The focus of the monitoring…
12 September 2024
Community Listening Report on Shelter Assistance Needs After the Herat Earthquake in Afghanistan – Male
Type:
ReportOrganization:
Afghan Red Crescent Society, IFRCThis report presents findings from focus group discussions (FGDs) carried out by Afghan Red Crescent Society’s (ARCS) with male community members eight months after the Herat earthquake. The focus of…
10 September 2024
Solomon Islands Feedback Reports
Type:
ReportOrganization:
IFRC, Soloman Islands Red Cross SocietyThese feedback reports are based on community insights collected in Gizo, Kolombangara and Aimela, Malaita. The insights were collected through face-to-face feedback collection by Solomon Islands Red Cross Society (SIRCS)…
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