Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

17 March 2025

A Glance of 2024 Community Feedback Report: Nepal Red Cross Society

Type:

Infographic

Organization:

Nepal Red Cross

This infographic summarises the feedback received by Nepal red Cross in 2024. It highlights the effectiveness of Nepal Red Cross’s feedback mechanisms and demonstrates how data documentation and analysis have…

  • Community feedback

13 March 2025

Community Feedback Report 2024: Nepal Red Cross Society

Type:

Report

Organization:

Nepal Red Cross

This report highlights the Nepal Red Cross’s national feedback mechanism, which collected and addressed community input throughout 2024. Serving over 3,000 individuals, it ensured timely responses to suggestions, questions, and…

  • Community feedback

11 February 2025

CEA CoP: Community Feedback, 30th January 2025

Type:

Meeting

Organization:

Cameroon Red Cross, Nigerian Red Cross, Uganda Red Cross

This Community of Practice (CoP) session focused on Community Feedback, featuring experiences from movement colleagues on designing, documenting, and responding to feedback. It included presentations on Uganda Red Cross’ digital…

  • Community feedback
  • Community of Practice
  • Mpox

15 January 2025

Child-Friendly Feedback Mechanisms: Guide and Toolkit

Type:

Guide

Organization:

Plan International

This guide supports users in creating or enhancing child-friendly feedback mechanisms in humanitarian settings, offering step-by-step guidance and tools to design and implement these mechanisms with children, young people, and…

  • Community feedback
  • Feedback mechanism

15 January 2025

Community Feedback and Response Mechanism – Checklist

Type:

Checklist

Organization:

Plan International

This checklist guides users in designing CFRM during proposal or inception stages and serves as a tool to assess and improve CFRM quality for ongoing projects.

  • Community feedback
  • Feedback
  • Feedback mechanism

16 December 2024

Türkiye Earthquake CEA Report: Feb. 2023 – Sept. 2024

Type:

Report

Organization:

IFRC, Turkish Red Crescent

This report highlights how TRCS has engaged with communities affected by the earthquake in February 2023 and how feedback has been collected and used to shape ongoing activities.

  • Community feedback
  • Data collection
  • Disaster
  • Earthquakes