CEA in Emergencies

Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

IFRC Feedback Toolkit

This toolkit assembles all available resources across the six stages of the feedback cycle.

Visit Toolkit

15 January 2025

Community Feedback and Response Mechanism – Checklist

Type:

Checklist

Organization:

Plan International

This checklist guides users in designing CFRM during proposal or inception stages and serves as a tool to assess and improve CFRM quality for ongoing projects.

  • Community feedback
  • Feedback
  • Feedback mechanism

Read more

16 December 2024

Türkiye Earthquake CEA Report: Feb. 2023 – Sept. 2024

Type:

Report

Organization:

IFRC, Turkish Red Crescent

This report highlights how TRCS has engaged with communities affected by the earthquake in February 2023 and how feedback has been collected and used to shape ongoing activities.

  • Community feedback
  • Data collection
  • Disaster
  • Earthquakes

Read more

13 November 2024

All About Data: Introduction to Canva

Type:

Webinar

Organization:

IFRC

This webinar series demystifies the process of working with data using Excel, PowerBI, and Canva and provides participants with the foundational skills needed to effectively understand and utilise community feedback.…

  • Community feedback
  • Data
  • Canva

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6 November 2024

Evidence Based Programming: Lessons from IFRC

Type:

Video

Organization:

British Red Cross, IFRC, Kenya Red Cross

In this video, CEA Delegate Elisabeth Ganter Restrepo shares advice and learnings on evidence-based programming, including how to better manage a community feedback mechanism (CFM).

  • Community feedback
  • Evidence-based programming
  • French

Watch here

6 November 2024

Africa CEA Learning Event: Tips on closing the feedback loop

Type:

Video

Organization:

British Red Cross, IFRC, Kenya Red Cross, Malawi Red Cross, Uganda Red Cross

In this video, participants of the Africa CEA Learning Event share tips on how to close the feedback loop, including the importance of disseminating feedback with different team members and…

  • Community feedback
  • French
  • Lessons learnt

Watch here

3 November 2024

All About Data: Power BI

Type:

Webinar

Organization:

IFRC

This second webinar in the All About Data series demystifying the process of working with data, focusses on Power BI and provides participants with an introduction to using the application,…

  • Accountability
  • Coding
  • Complaints
  • Data

Read more