Development of a complaints and response mechanism in Lebanon

Resource details

Resource details

Resource type: Case Study

Organisation: British Red Cross

Region: Middle East and North Africa (MENA)

Category: Complaints and feedback

Tags: Case study, Complaints, CRM, Feedback

Publication year: 2020

Language: English

Description

Description

This case study aims to capture lessons from the development of the Lebanese Red Cross (LRC) complaints and response mechanism (CRM), highlighting what it is, why it was created and how it developed.