Development of a complaints and response mechanism in Lebanon
Resource type: Case Study
Organisation: British Red Cross
Region: Middle East and North Africa (MENA)
Category: Complaints and feedback
Tags: Case study, Complaints, CRM, Feedback
Publication year: 2020
This case study aims to capture lessons from the development of the Lebanese Red Cross (LRC) complaints and response mechanism (CRM), highlighting what it is, why it was created and how it developed.