1. Community engagement is integrated across the response

Tools:

• Tool 25: A briefing on CEA for staff joining an emergency operation.
• Tool 24: Checklists for different sectors and roles on the practical actions they can take to ensure good community engagement in their work.
• Tool 10: A briefing for staff and volunteers on the Code of Conduct and what it means for their behaviour in communities, including PSEA and corruption.
• Tool 8: CEA job descriptions and responsibilities for emergencies.
• Tool 23: Main tasks and responsibilities of CEA staff working in emergency operations, including timeframes for actions and who is responsible.

2. Understand community needs, capacities, and context

Tools:

• Tool 13: Data to collect for CEA during assessments, including collection methods, priority questions for surveys, and sources of secondary data. The tool also maps out which data to collect at which stage of the response.
• Tool 16: Guidance on running an effective focus group discussion, including organization, roles, and questions to ask for CEA during assessments.

3. Carry out the assessment with transparency and respect for the community

Tools:

• Tool 13: Guidance for ensuring accountable data collection.
• Tool 17: Guidance on running an effective community meeting, including documenting questions and feedback and managing potential challenges.
• Tool 14: A frequently asked questions and answer sheet to help volunteers respond accurately to questions from communities during assessments.
• Tool 10: A briefing for assessment teams on the Code of Conduct and what it means for their behaviour in communities, covering PSEA and corruption.

4. Discuss response plans with communities and key stakeholders

Tools

• Tool 17: Guidance on running an effective community meeting, including documenting questions and feedback and managing potential challenges.
• Tool 20: Guidance to engage communities in planning programme closures, including how to manage communication, participation and feedback.
• Tool 16: Guidance on running an effective focus group discussion, including organization, roles, and questions to ask for CEA during planning.
• Tool 15: Guidance and tools to plan a feedback mechanism with communities.

5. Discuss and agree selection criteria and distribution processes with communities

Tools

• Tool 18: Participatory approaches to agree selection criteria and targeting with communities, including do no harm considerations.
• Tool 19: Advantages and disadvantages of different communication channels, including help to choose the best channel for your needs.
• Tool 15: Guidance and tools for setting up and managing a mechanism to manage feedback about selection criteria, targeting and distributions.
• Tool 24: Checklists for different sectors and roles on how to ensure good community engagement for selection criteria, targeting and distributions.

6. Include community engagement and accountability activities and indicators in response plans and budgets

Tools

• Tool 22: Guidance on adding CEA to the Operational Strategy, a template to develop a detailed CEA emergency plan, and logframe with a menu of CEA outcomes, outputs, activities and indicators.
• Tool 24: Checklists for different sectors and roles on activities to integrate in their emergency plans to ensure a good level of community engagement.
• Tool 7: Includes indicators, questions, means of verification, and suggested targets, for monitoring CEA within emergency operations.

7. Regularly share information about the response with the community

Tools:

• Tool 19: Advantages and disadvantages of different communication channels, including help to choose the best channel for your needs.
• Tool 14: A frequently asked questions and answer sheet to help volunteers respond accurately to questions from communities.
• Tool 20: Guidance on sharing information with communities when the operation is closing.

8. Support community participation in making decisions about the response

Tools:

• Tool 16: Guidance on running an effective focus group discussion, including organization, roles, and questions to ask for CEA during implementation.
• Tool 17: Guidance on running an effective community meeting, including documenting questions and feedback and managing potential challenges.
• Tool 20: Guidance on engaging communities in planning operation closure, including how to manage communication, participation and feedback.

9. Listen to community feedback and use it to guide the response

Tools:

• Tool 15: Provides guidance and tools to collect, analyse, share, act on, and respond to community feedback. Covers sensitive feedback and perception surveys.
• Tool 24: Checklists for different sectors and roles on their responsibilities in managing, acting on, and responding to, community feedback.
• Tool 16: Guidance on running an effective focus group discussion, including organization, roles, and questions to gather feedback from communities.

10. Include the community in the evaluation

Tools:

• Tool 7: Includes questions to include in evaluations to measure community satisfaction, operational quality, and accountability. 
• Tool 16: Guidance on running an effective focus group discussion, including organization, roles, and questions to ask for CEA during an evaluation.