CEA in Emergencies

The International Red Cross and Red Crescent Movement always works in partnership with communities. In an emergency, it can be difficult to balance time and limited resources with our commitment to engage with the people in a meaningful way. These resources will offer useful guidance. Explore resources on integrating CEA into conflict, earthquake and extreme weather responses below, or discover all CEA in emergencies resources by using the search function at the bottom of the page. If you’re looking for health related emergencies, you can visit our CEA and Health page.

When working on emergency operations, you should be meeting the below CEA minimum actions. An explanation of where each CEA minimum action sits in the below programme cycle can be found here.

Latest ‘CEA in Emergencies’ resources

9 August 2023

Community Engagement in Humanitarian Action Toolkit (CHAT)

A toolkit designed to support with developing effective community engagement strategies for different emergencies with specific tools for…

9 August 2023

Learning from the Ukraine Crisis Webinar Series: CEA for Remote CVA programming webinar

The first webinar in the series aimed to explore how Community, Engagement and Accountability (CEA) minimum actions and…

22 February 2023

Engaging communities to build resilience and accountability mechanisms

A case study on engaging communities to build resilience and accountability mechanisms after the Nepal 2015 earthquake.

28 September 2020

Feedback mechanism, the guidelines: Hurricane Dorian operation

Type:

Case Study

Organization:

Bahamas Red Cross

As part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…

  • Complaints
  • Disaster
  • Extreme weather
  • Feedback

24 September 2020

Case study: Operating a feedback hotline in the Bahamas

Type:

Case Study

Organization:

Bahamas Red Cross, IFRC

This case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…

  • Case study
  • Disaster
  • Emergencies
  • Extreme weather

1 July 2020

Collective approaches to communication and community engagement in the Central Sulawesi response

Type:

Case Study

Organization:

Humanitarian Policy Group

This case study is part of a wider project commissioned by UNICEF on behalf of the CCEI to identify solutions to address current bottlenecks and challenges in the Sulawesi earthquake…

  • Asia Pacific
  • Case study
  • CCE
  • Disaster

8 April 2020

CEA in emergency operations

Type:

Case Study

Organization:

Philippine Red Cross

This case study sums up the experiences of Philippine Red Cross (PRC) in engaging the affected communities of the Batanes Earthquake. It features the key role of Community Engagement and…

  • Case study
  • Disaster
  • Earthquakes
  • Emergencies

1 April 2020

Communications preparedness and accountability for disaster response

Type:

Report

Organization:

CDAC Network

This report produced by CDAC Network, Ground Truth and Care investigates the effectiveness of the many systems and networks which are currently in place in Vanuatu to support communication with…

  • Community
  • Disaster
  • Emergencies

1 April 2020

CEA helps to tackle corruption in Malawi

Type:

Case Study

Organization:

IFRC

This case study produced by IFRC and Malawian Red Cross details how Malawi Red Cross Society used community engagement to tackle corruption by community leaders as part of the Cyclone…

  • Accountability
  • Africa
  • Case study
  • Corruption