CEA and Migration

The resources and tools provided on this page are designed to help you effectively integrate Community Engagement and Accountability (CEA) into your migration responses, ensuring that the voices, needs, and feedback of affected communities are prioritised throughout your planning, implementation and evaluation and learning processes.

Key resources

27 July 2020

Accountability, feedback & complaints mechanisms in humanitarian responses to migration

This guidance document provides an overview of accountability to affected people and where feedback and complaints mechanisms fit….

26 March 2020

3-step feedback mechanism: Closed feedback loops with migrants on the move

Guidelines for National Societies from the Red Cross AMiRA Programme on how to set up a feedback mechanism…

22 November 2022

Humanitarian Service Points Toolkit

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services…

31 March 2025

Video: CEA Best Practice in Hellenic Red Cross

Type:

Video

Organization:

Hellenic Red Cross

A short video highlighting the importance of CEA and how it is being implemented by Hellenic Red Cross. Features volunteers and service users sharing their views, as well as HRC…

  • Accountability
  • Advocacy
  • Asylum
  • Asylum seekers

31 March 2025

Suggestion Boxes: Case Study and Guidance from the Hellenic Red Cross

Type:

Case Study

Organization:

Hellenic Red Cross

A case study of the Hellenic Red Cross use of Suggestion Boxes alongside other engagement channels in Accommodation Centres for Unnacommpanied Young People in Greece. Includes tips and guidance for…

  • Accountability
  • Adaptive management
  • Asylum
  • Asylum seekers

31 March 2025

Hungarian Red Cross Community Engagement and Accountability Report July-Dec 2024

Type:

Report

Organization:

Hungarian Red Cross

Summary of CEA activities, achievements and future plans of the Hungarian Red Cross over the second half of 2024, with particular focus on the Society’s feedback mechanisms in work with…

  • Accountability
  • CEA and Cash
  • CEA and Migration
  • Community feedback

1 October 2024

Post Distribution Monitoring: Slovak Red Cross Cash and Voucher Assistance for Health

Type:

Report

Organization:

Slovak Red Cross

This post distribution monitoring report investigates people’s satisfaction with Slovak Red Cross Cash and Voucher Assistance for Health activities, supporting refugees with non-communicable diseases as part of the regional Emergency…

  • CEA and Cash
  • CEA and Health
  • CEA and Migration
  • Post-distribution monitoring

30 September 2024

A Pathway to Integration: Perception Study with Migrants, Refugees, and Host Communities in Montenegro

Type:

Report

Organization:

IFRC

This report explores the evolving needs of refugees and migrants as they move into a new phase of possible integration and inclusion within host communities. In particular, it focuses on…

  • CEA and Migration
  • Migrants
  • Migration and displacement
  • Perception Survey

30 September 2024

A Pathway to Integration: Perception Study with Migrants, Refugees, and Host Communities in Bulgaria

Type:

Report

Organization:

IFRC

This report explores the evolving needs of refugees and migrants as they move into a new phase of possible integration and inclusion within host communities. In particular, it focuses on…

  • CEA and Migration
  • Migrants
  • Migration and displacement
  • Perception Survey