Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
6 October 2025
From Feedback to Action: Using Community Data in Burundi
Type:
GuideOrganization:
Burundi Red Cross, Collective Service RCCE, IFRCA step-by-step guide documenting how the Burundi Red Cross is transforming community data into actionable recommendations to improve their programmes.
6 October 2025
Food security community based surveillance mechanism: Lessons Learned from the Sahel Region
Type:
Case StudyOrganization:
British Red Cross, Burkinabe Red Cross Society, Mauritanian Red Crescent, Red Cross of ChadThis case study highlights the experience of three National Societies — Burkina Faso, Mauritania, and Chad — in establishing community-based food security and livelihoods surveillance mechanisms. The document outlines key…
20 August 2025
Setting up a Community Feedback Mechanism: South Sudan Red Cross
Type:
VideoOrganization:
British Red Cross, South Sudan Red CrossIn this video, South Sudan Red Cross’ CEA Coordinator Gala Jane Mogga explores how effective community feedback mechanisms strengthen trust, accountability, and impact. Using the South Sudan Red Cross as…
20 August 2025
Closing the Feedback Loop: IFRC, Zambia
Type:
VideoOrganization:
British Red Cross, IFRCIn this video, IFRC’s CEA Officer Shadreck Munkombwe unpacks the importance of closing the feedback loop—a continuous process of collecting, analysing, and acting on community feedback.
20 August 2025
From Feedback to Action: CEA at the Malagasy Red Cross Society
Type:
VideoOrganization:
British Red Cross, Malagasy Red Cross SocietyIn this video, Nekena Mbola Tahina Pierre, Evaluation Officer at the Malagasy Red Cross Society, explains how honest community feedback helps improve aid distributions by capturing both positive and negative…
19 August 2025
Strengthening Community Engagement and Accountability: Uganda Red Cross Society
Type:
VideoOrganization:
British Red Cross, Uganda Red CrossIn this video, Frances Amulen, Community Engagement and Accountability (CEA) Officer at the Uganda Red Cross Society (URCS), highlights how senior management’s commitment has ensured resources for CEA.
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