Complaints and feedback
Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.
30 July 2025
Voices That Matter: Adapting Recovery Through Community Feedback
Type:
Case StudyOrganization:
IFRCThis story highlights the importance of actively listening to communities and local stakeholders to ensure a more effective and inclusive response. By engaging in dialogue during the Karnali Earthquake Response…
26 June 2025
Community Driven Cyclone recovery in Bangladesh
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Case StudyOrganization:
Bangladesh Red Crescent Society, IFRCThis case study details the community-driven recovery efforts in Bangladesh following Cyclone Remal, emphasising participation, empowerment, and resilience. Rather than delivering aid through a top-down model, BDRCS prioritised a participatory…
9 June 2025
Listening and Adapting: How the Red Cross of Chad is leveraging community feedback to enhance and adapt its support for migrants in Chad
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Case StudyOrganization:
Red Cross of ChadThis case study explores how the Red Cross of Chad introduced multiple feedback channels within its migration programme to better meet the needs of migrants and ensure services align with…
19 May 2025
Strategy Refresh Insights: Community Listening Activities Summary Report
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ReportOrganization:
British Red CrossA summary of the community listening activities the British Red Cross undertook to inform their organisational strategy refresh in 2024.
14 May 2025
ICRC Community Contact Centre Ukraine Presentation
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Presentation slidesOrganization:
ICRCPresentation on the functioning of the ICRC Community Contact Centre in Ukraine.
8 April 2025
Strengthening the Community Response to Mpox: Lessons Learned from Feedback in Cameroon
Type:
ReportOrganization:
Cameroon Red Cross, IFRCThis report captures data from community feedback collected by the Cameroon Red Cross in October 2024, in response to the Mpox outbreak. The feedback helped adapt interventions to local needs…
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