CEA in Emergencies

Complaints and feedback

Community feedback is essential to any project. It helps you understand what is working well, and whether changes need to be made. You can use the tools and resources in this section to set up an effective complaint and feedback system.

IFRC Feedback Toolkit

This toolkit assembles all available resources across the six stages of the feedback cycle.

Visit Toolkit

New

20 August 2025

Setting up a Community Feedback Mechanism: South Sudan Red Cross

Type:

Video

Organization:

British Red Cross, South Sudan Red Cross

In this video, South Sudan Red Cross’ CEA Coordinator Gala Jane Mogga explores how effective community feedback mechanisms strengthen trust, accountability, and impact. Using the South Sudan Red Cross as…

  • Community feedback
  • Community meetings

Watch here

New

20 August 2025

Closing the Feedback Loop: IFRC, Zambia

Type:

Video

Organization:

British Red Cross, IFRC

In this video, IFRC’s CEA Officer Shadreck Munkombwe unpacks the importance of closing the feedback loop—a continuous process of collecting, analysing, and acting on community feedback.

  • CEA and Health
  • Cholera
  • Community feedback

Watch here

New

20 August 2025

From Feedback to Action: CEA at the Malagasy Red Cross Society

Type:

Video

Organization:

British Red Cross, Malagasy Red Cross Society

In this video, Nekena Mbola Tahina Pierre, Evaluation Officer at the Malagasy Red Cross Society, explains how honest community feedback helps improve aid distributions by capturing both positive and negative…

  • CEA and Cash
  • Community feedback
  • Community meetings
  • CVA

Watch here

New

19 August 2025

Strengthening Community Engagement and Accountability: Uganda Red Cross Society

Type:

Video

Organization:

British Red Cross, Uganda Red Cross

In this video, Frances Amulen, Community Engagement and Accountability (CEA) Officer at the Uganda Red Cross Society (URCS), highlights how senior management’s commitment has ensured resources for CEA.

  • Community feedback
  • Institutionalisation
  • Trust

Watch here

New

19 August 2025

Building Trust Through Feedback: Mali Red Cross

Type:

Video

Organization:

British Red Cross, Mali Red Cross

In this video, Fatoumata Sow, National Coordinator on PGI/CEA for the Mali Red Cross, explains how the national society is institutionalising Community Engagement and Accountability (CEA) through local complaint management…

  • Community feedback
  • French
  • Institutionalisation
  • Complaint management committees

Watch here

New

19 August 2025

Strengthening Flood Response Through Feedback: Burkinabe Red Cross Society

Type:

Video

Organization:

British Red Cross, Burkinabe Red Cross Society

In this video, Léa Balima, CEA and PGI Focal Point at the Burkinabe Red Cross Society, shares how the national society introduced a community feedback mechanism during their response to…

  • Community feedback
  • Extreme weather
  • Flooding
  • French

Watch here