Resource type: Report
IFRC, Global Disaster Preparedness Centre, The Engine Room
AI (Artificial Intelligence), Chatbots
Publication year: 2023
Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.