CEA in Emergencies

2-way communication

Using trusted, accurate ways of communicating with the local community allows them to receive and share messages. These resources and tools will help you to develop, plan and deliver messages to communities in the most appropriate ways.

7 March 2024

Empowering people with disabilities through responsive community feedback & complaint mechanism

Type:

Case Study

Organization:

Norwegian Red Cross, Pakistan Red Crescent

A case study documenting how Pakistan Red Crescent Society and NorCross incorporated a complaints and feedback mechanism into their Health and Wash project in Khyber Pakhtunkhwa.

  • Community feedback
  • Complaints
  • COVID-19
  • People with Disabilities

Read more

5 February 2024

CEA Practices in Program Cycle: Indonesia Red Cross

Type:

Case Study

Organization:

Indonesian Red Cross

This case study explores the use of Community Engagement and Accountability (CEA) in the Indonesia Red Cross (PMI) programme cycle, during both emergency and non-emergency contexts.

  • Community-led solutions
  • Vaccines

Read more

3 October 2023

ECHO Programmatic Alliance Case Studies: Information as Aid

Type:

Video

Organization:

IFRC

In Central America, the National Societies of Panama, Guatemala, Honduras and El Salvador are part of an initiative called ECHO PPP, whose objective is to provide a better service to…

  • ECHO PPP
  • Information as aid
  • Spanish

Watch here

26 June 2023

Chatbots in humanitarian contexts

Type:

Report

Organization:

IFRC, Global Disaster Preparedness Centre, The Engine Room

Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and…

  • AI (Artificial Intelligence)
  • Chatbots

Read more

31 August 2022

Preventing and reducing stigma and discrimination toward Mental Health: Vol.2 Suicide Prevention

Type:

Tool

Organization:

IFRC

As part of the regional Suicide Prevention 2022 campaign, the Community Engagement (CEA) and Mental Health and Psychosocial Support (MHPSS) teams have joined forces to create a series of audiovisual…

  • Depression
  • MHPSS
  • Psychosocial support
  • Spanish

Read more

27 June 2022

Summary of results and lessons: the 3FM pneumonia programme’s BCC process

Type:

Report

Organization:

Netherlands Red Cross

This short presentation outlines key results and a summary of lessons from a large pneumonia prevention and control programme in Cote d’Ivoire, Ethiopia, Mali, Sudan and Zambia (the 3FM programme),…

  • Assessments and surveys
  • Behaviour change
  • Localisation
  • Pneumonia

Read more