CEA in the Americas

Explore resources related in Community Engagement and Accountability in the Americas region.

9 November 2020

Continuing disaster risk reduction during COVID-19, Suriname

Type:

Case Study

Organization:

Canadian Red Cross, IFRC, Suriname Red Cross

A case study on the Community Resilience Building (CRB) programme in Suriname. The programme is designed to empower communities to monitor risks and hazards and develop community resilience plans. The…

  • Americas
  • Arabic
  • Case study
  • Community work

26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

28 September 2020

Feedback mechanism, the guidelines: Hurricane Dorian operation

Type:

Case Study

Organization:

Bahamas Red Cross

As part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…

  • Complaints
  • Disaster
  • Extreme weather
  • Feedback

24 September 2020

Case study: Operating a feedback hotline in the Bahamas

Type:

Case Study

Organization:

Bahamas Red Cross, IFRC

This case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…

  • Case study
  • Disaster
  • Emergencies
  • Extreme weather

24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies

2 April 2020

COVID-19: Three ways to help protect yourself and your loved ones (Creole)

Type:

Poster

Organization:

IFRC

A poster in Creole on how to help protect yourself and your loved ones from contracting and spreading COVID-19.

  • Americas
  • COVID-19
  • Emergencies