Case studies
Case studies are a great way to share good practices, learnings, and solutions. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.
Global Map of CEA Case Studies
Explore our new map of CEA case studies from around the world. Click on locations to see how Red Cross Red Crescent National Societies are fostering community participation, open and honest communication, and responsive feedback mechanisms in their programmes.
If you’d like to add a case study to the map, please email lselby@redcross.org.uk
Write your own case study
9 November 2020
Continuing disaster risk reduction during COVID-19, Suriname
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Canadian Red Cross, IFRC, Suriname Red CrossA case study on the Community Resilience Building (CRB) programme in Suriname. The programme is designed to empower communities to monitor risks and hazards and develop community resilience plans. The…
26 October 2020
Migrant satisfaction surveys on Health Days in Peru
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IFRC, Peruvian Red CrossA case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…
28 September 2020
Feedback mechanism, the guidelines: Hurricane Dorian operation
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Bahamas Red CrossAs part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…
24 September 2020
Case study: Operating a feedback hotline in the Bahamas
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Bahamas Red Cross, IFRCThis case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…
24 September 2020
Covid-19/migration WhatsApp Business line
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IFRCA case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.
1 July 2020
Collective approaches to communication and community engagement in the Central Sulawesi response
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Humanitarian Policy GroupThis case study is part of a wider project commissioned by UNICEF on behalf of the CCEI to identify solutions to address current bottlenecks and challenges in the Sulawesi earthquake…
4 June 2020
AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales
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British Red CrossA case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66…
4 June 2020
AVAIL project: How to ensure a meaningful participation of experts-by-experience in policy conversations
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British Red CrossThis case study draws on previous engagements of the VOICES Network, and discusses the value of the participation of experts-by-experience in policy conversations that are taking place throughout senior-level meetings,…
4 June 2020
AVAIL project: Feedback from the AVAIL buddying activities
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Latvian Red CrossA case study on the Irish Red Cross’ and Latvian Red Cross’ ‘buddying activities’. Part of the AVAIL project, buddies are volunteers from the local community who are able to…
8 April 2020
CEA in emergency operations
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Philippine Red CrossThis case study sums up the experiences of Philippine Red Cross (PRC) in engaging the affected communities of the Batanes Earthquake. It features the key role of Community Engagement and…
8 April 2020
Community Engagement and Accountability in cash transfer programming
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Philippine Red CrossThis case study outlines the learnings and experiences in engaging communities after Typhoon Mangkhut. It highlights how Community Engagement and Accountability (CEA) can be integrated in Cash Transfer Programming (CTP).
2 April 2020
Case study: Assessment report, Red Cross Multi-functional Centre of Thessaloniki
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IFRCThis case study details the work of The Red Cross Multifunctional Centre (MFC) in Thessaloniki to establish a system to listen, collect, analyse, respond to and act on feedback to…
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