Case studies

Case studies are a great way to share good practices, learnings, and solutions. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.

Global Map of CEA Case Studies 

Explore our new map of CEA case studies from around the world. Click on locations to see how Red Cross Red Crescent National Societies are fostering community participation, open and honest communication, and responsive feedback mechanisms in their programmes.

If you’d like to add a case study to the map, please email lselby@redcross.org.uk

Write your own case study

1 April 2020

CEA case study template

An IFRC template document for a Community Engagement and Accountability (CEA) case study. This document provides you with the layout, headings and prompts needed to produce your own CEA study.

16 August 2022

Case Study Guidance

This guidance document is designed to help humanitarian practitioners create and share detailed case studies. It provides comprehensive instructions on selecting topics, structuring case studies, including key characters, and conducting…

31 August 2021

Building trust and ensuring success through student engagement

Type:

Case Study

Organization:

WHO

This case study looks at how Leuven University created a student-run testing and contact tracing centre, listening and responding to community feedback.

  • Community feedback
  • Contact tracing
  • Engagement
  • Students

31 August 2021

Digital Contact tracing in Europe – Building trust with transparency

Type:

Case Study

Organization:

WHO

This case study looks at how the Austrian Red Cross, in partnership with the ministry of health, developed Stop Corona Europe’s first COVID-19 digital contact tracing APP. Community trust was…

  • App
  • Contact tracing
  • Technology
  • Trust

4 August 2021

Relationships the Key to Risk Communications (A Guyana Case Study)

Type:

Case Study

Organization:

Guyana Red Cross

During the COVID-19 outbreak in Guyana, the Guyana Red Cross saw the vulnerability of remote Indigenous and migrant communities in accessing information and the supplies that could protect people and…

  • Community feedback
  • CEA and Migration
  • Perceptions

2 August 2021

Volunteers in every street (A Libyan Red Crescent and Benghazi Branch case study)

Type:

Case Study

Organization:

IFRC

Since the COVID-19 pandemic reached Libya, the Libyan Red Crescent Society (LRCS) has been implementing and monitoring community engagement and accountability approaches. This case study analyzes the impact, successes and…

  • Arabic
  • Community feedback
  • Conflict
  • Participation

29 July 2021

Chatbots: A Conversation with the Community (A Kazakhstan Case Study)

Type:

Case Study

Organization:

Red Crescent of Kazakhstan

In 2021, the Kazakhstan Red Crescent Society developed a chatbot based on community preferences to receive information. The chatbot provides information from a trusted source in a forum that people…

  • AI (Artificial Intelligence)
  • Chatbot
  • Information
  • Technology

29 July 2021

Garden to Kitchen: Listening to communities (A Trinidad and Tobago Case Study)

Type:

Case Study

Organization:

Trinidad and Tobago Red Cross Society

This case study looks at the research process that the Trinidad &Tobago Red Cross undertook to understand and address communities’ assistance needs, priorities and preferences of arriving migrants. Through its…

  • Community feedback
  • Livelihoods
  • Migrants
  • CEA and Migration

1 July 2021

Learning about Covid-19-related stigma, quarantine and isolation experiences in Finland

Type:

Case Study

Organization:

SSHAP

This study explores the forms and outcomes of coronavirus and COVID-19-related social stigma and the experiences of people who were home quarantined or isolated in Finland during the spring of…

  • Stigma prevention

1 July 2021

Cameroon Red Cross: All against COVID-19, a case study

Type:

Case Study

Organization:

Cameroon Red Cross

A case study on how the Cameroon Red Cross’ collected community feedback to find out more about perceptions and needs related to the COVID-19. The case study can also be…

  • Community feedback
  • Perceptions

19 April 2021

Survey on the migrant’s population information needs, regarding health issues (Covid-19)

Type:

Case Study

Organization:

Hellenic Red Cross

The aim of this survey is to understand people’s knowledge and perceptions around COVID-19, and use these to inform how the Hellenic Red Cross seeks to address migrants’ information needs…

  • Community feedback
  • Migrants
  • Perceptions
  • Survey

12 April 2021

St. Vincent & the Grenadines Red Cross: Stopping the spread of dengue by covering barrels

Type:

Case Study

Organization:

St. Vincent & the Grenadines Red Cross

In order to help curb the worst dengue outbreak in recent history, the St. Vincent and the Grendines Red Cross launched a campaign to control mosquito populations including the covering…

  • Dengue
  • Disease
  • Spanish

14 December 2020

CEA in Greek lessons

Type:

Case Study

Organization:

Hellenic Red Cross, IFRC

A case study on the implementation of a feedback mechanism designed to understand the effectiveness and appropriateness of Greek languages classes attended by migrants and refugees in Thessaloniki, particularly looking…

  • Case study
  • Community feedback
  • Data collection
  • Feedback

26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

In partnership with:

DFID logo