CEA in Emergencies

Case studies

Case studies are a great way to share good practices, learnings, and solutions. These studies can provide inspiration and advice for those working in similar contexts and are a great way to spotlight the work of National Societies. Browse case studies geographically below or explore all case studies thematically using the search function. You can also submit your own case studies to be added to the CEA Hub by using the template at the bottom of the page and emailing your case study to lselby@redcross.org.uk.

Discover our latest case studies

25 September 2023

Eswatini Drought FbF: Validating Early Actions with Community Members

This case study captures learnings from an Early Action Protocol (EAP) validation exercise which was carried out by…

18 September 2023

Community Engagement and Accountability Impact Research: Guatemala Case Study (Spanish)

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

30 August 2023

Self assessment and action planning toward CEA minimum commitments, Netherlands RC

A case study documenting a comprehensive self-assessment carried out by The Netherlands Red Cross across its Domestic Department…

22 August 2023

Community Engagement and Accountability Impact Research: Indonesia Case Study

This case study was conducted as part of ​research​​​ commissioned by the IFRC o​n​​​ the impact of community…

Africa

Browse case studies from the Africa region, including case studies on CEA in COVID-19 and Ebola responses, and setting up community committees for feedback and complaints.

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Americas

Browse case studies from the Americas region, including case studies on community feedback, CEA in extreme weather responses, and COVID-19.

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Asia-Pacific

Browse case studies from the Asia-Pacific region, including case studies on CEA and Cash, using social media for community engagement, and community-led solutions.

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Europe

Browse case studies from the Europe region, including case studies on co-production, institutionalising CEA, and CEA in refugee services.

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MENA

Browse case studies from the Middle East and North Africa (MENA) region, including case studies on community feedback.

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A male Red Cross worker helps a muslim woman with some paperwork at a camp. Another muslim woman waits in line behind her.

Global

Browse case studies from across the globe and filter by themes.

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Write your own case study

1 April 2020

CEA case study template

An IFRC template document for a Community Engagement and Accountability (CEA) case study. This document provides you with the layout, headings and prompts needed to produce your own CEA study.

14 December 2020

CEA in Greek lessons

Type:

Case Study

Organization:

Hellenic Red Cross, IFRC

A case study on the implementation of a feedback mechanism designed to understand the effectiveness and appropriateness of Greek languages classes attended by migrants and refugees in Thessaloniki, particularly looking…

  • Case study
  • Community feedback
  • Data collection
  • Feedback

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26 November 2020

Community participatory appraisal with migrant population in Ecuador

Type:

Case Study

Organization:

IFRC

A case study on community participatory appraisals with migrant populations in Ecuador implemented by the ERC with the aim to obtain a better knowledge and understanding of the main problems…

  • Americas
  • Appraisal
  • Case study
  • COVID-19

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9 November 2020

Continuing disaster risk reduction during COVID-19, Suriname

Type:

Case Study

Organization:

Canadian Red Cross, IFRC, Suriname Red Cross

A case study on the Community Resilience Building (CRB) programme in Suriname. The programme is designed to empower communities to monitor risks and hazards and develop community resilience plans. The…

  • Americas
  • Arabic
  • Case study
  • Community work

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26 October 2020

Migrant satisfaction surveys on Health Days in Peru

Type:

Case Study

Organization:

IFRC, Peruvian Red Cross

A case study on the implementation of satisfaction surveys which were used to collect feedback from migrant populations on health services in Peru during ‘Health Days’. Health Days were set…

  • Feedback
  • CEA and Health
  • Migrants
  • CEA and Migration

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28 September 2020

Feedback mechanism, the guidelines: Hurricane Dorian operation

Type:

Case Study

Organization:

Bahamas Red Cross

As part of the Hurricane Dorian emergency appeal, a community feedback mechanism was established by Bahamas Red Cross and IFRC. In this context, this document provides guidelines on how to…

  • Complaints
  • Disaster
  • Extreme weather
  • Feedback

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24 September 2020

Case study: Operating a feedback hotline in the Bahamas

Type:

Case Study

Organization:

Bahamas Red Cross, IFRC

This case study presents the process of establishing and operating a feedback hotline that was undertaken by the BRCS and the IFRC to support operational community engagement and accountability (CEA)…

  • Case study
  • Disaster
  • Emergencies
  • Extreme weather

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24 September 2020

Covid-19/migration WhatsApp Business line

Type:

Case Study

Organization:

IFRC

A case study of the WhatsApp business line that was set up in Peru to provide remote assistance to migrants affected by the COVID-19 crisis. Available in English and Spanish.

  • Americas
  • Communication
  • COVID-19
  • Emergencies

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1 July 2020

Collective approaches to communication and community engagement in the Central Sulawesi response

Type:

Case Study

Organization:

Humanitarian Policy Group

This case study is part of a wider project commissioned by UNICEF on behalf of the CCEI to identify solutions to address current bottlenecks and challenges in the Sulawesi earthquake…

  • Asia Pacific
  • Case study
  • CCE
  • Disaster

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4 June 2020

AVAIL project: Co-production in service design and service delivery with people seeking asylum in Wales

Type:

Case Study

Organization:

British Red Cross

A case study of the AVAIL project’s ‘Peer Educator delivered Life Skills Course’ which was co-designed and co-delivered by 17 people with lived experience of the asylum process to 66…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Migrants

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4 June 2020

AVAIL project: How to ensure a meaningful participation of experts-by-experience in policy conversations

Type:

Case Study

Organization:

British Red Cross

This case study draws on previous engagements of the VOICES Network, and discusses the value of the participation of experts-by-experience in policy conversations that are taking place throughout senior-level meetings,…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Displacement

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4 June 2020

AVAIL project: Feedback from the AVAIL buddying activities

Type:

Case Study

Organization:

Latvian Red Cross

A case study on the Irish Red Cross’ and Latvian Red Cross’ ‘buddying activities’. Part of the AVAIL project, buddies are volunteers from the local community who are able to…

  • Asylum
  • Asylum seekers
  • AVAIL
  • Buddying

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8 April 2020

CEA in emergency operations

Type:

Case Study

Organization:

Philippine Red Cross

This case study sums up the experiences of Philippine Red Cross (PRC) in engaging the affected communities of the Batanes Earthquake. It features the key role of Community Engagement and…

  • Case study
  • Disaster
  • Earthquakes
  • Emergencies

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